Associate Salesforce Administrator
Associate Salesforce Administrator
THE ROLE
ROLES AND RESPONSIBILITIES
- Serve as a first point of contact for Salesforce end users, triaging incoming support requests, resolving routine issues, and escalating complex problems to senior team members.
- Perform day-to-day administration of the Salesforce platform including user setup and deactivation, license and permission set assignment, profiles, roles, sharing rules, page layouts, and field maintenance.
- Build and maintain reports, dashboards, and list views for Sales, Service, and Member Experience stakeholders.
- Configure declarative customizations in Salesforce under guidance, including objects and fields, record types, validation rules, and Flows.
- Perform data management tasks such as imports, exports, deduplication, and ongoing data hygiene using Data Loader, Data Import Wizard, or similar tooling.
- Assist in gathering and documenting business requirements and translating them into clearly written user stories and acceptance criteria.
- Test configuration and release changes in sandbox environments and support deployment activities.
- Create and maintain end-user documentation, release notes, and training materials; deliver new hire and refresher training.
- Collaborate with members of the development team, product owners, and stakeholders to design, test, and provide post-release support.
- Maintain a security conscious mindset and adhere to best practices and team standards.
- Operate in a highly agile environment with a focus on iterative and test-driven design methods.
- Flexible in handling changing priorities and meeting commitments.
- Take part in a highly collaborative and self-accountable team of software craftspeople.
EDUCATION, SKILLS, AND EXPERIENCE
- Salesforce Certified Administrator (ADM-201) is required and must be active at time of hire.
- Associate degree or equivalent work experience.
- 1-3 years of hands-on Salesforce experience in an administrative, support, or business operations capacity.
- Working knowledge of core Salesforce concepts including objects, records, fields, relationships, users, profiles, permission sets, reports, and dashboards.
- Experience with Flow Builder and other declarative automation in Lightning Experience.
- Comfort with Salesforce data tools such as Data Loader, Data Import Wizard, or Inspector Reloaded, and a strong attention to data quality.
- Exposure to the broader Salesforce toolkit (Workbench, sandboxes, change sets, Git, VS Code, GitHub) or a demonstrated appetite to learn it.
- Familiarity with AI tools such as Claude.
- Strong written and verbal communication, including the ability to explain technical concepts to non-technical users.
- Experience writing technical documentation and requirements.
- Effective analytical, troubleshooting, and problem-solving capability.
- Excellent organizational skills and the ability to prioritize a queue of competing requests against deadlines.
- Self-motivated and accountable, with evidence of continuous learning through Trailhead or additional Salesforce credentials.
- Preferred: exposure to Salesforce integrations with other internal systems or 3rd party solutions.
- Preferred: progress toward Platform App Builder or Advanced Administrator certification.