Associate Security Operations Engineer
Posted Updated
Summary
Entry-level SOC role at Ensign InfoSecurity in Singapore: providing 24/7 operational support for managed cyber security services — monitoring infrastructure health, resolving and escalating incident tickets within SLAs, and managing security policies and agent rollouts. Requires basic IT knowledge; cybersecurity exposure (firewall, AV) is a plus.
Ensign is hiring !
Responsibilities
- Provide day-to-day operational support and maintenance of the Cyber Security service in a 24/7 staffed Operations
- Ensure all incident escalation are properly tracked, escalated and with proper closure
- Implement configuration changes and process requests from clients
- Manage and maintain the security policies for the service
- Manage agent software upgrades and rollout
- Perform Incident troubleshooting and resolution
- Fulfil Service Requests according to Service Level Agreement (SLA)
- Resolve the incident tickets within the Service Level Agreement (SLA)
- Monitor the infrastructure’s health and service’s availability
- Work closely with the team lead/manager to ensure tasks are executed
- Maintain existing operational documentation to ensure that any newest changes are captured
Qualifications
- Diploma/Degree in Information Technology or related discipline
- Basic knowledge in Information Technology (e.g., Operating Systems, Network)
- Knowledge in Cyber Security (e.g., Firewall, Device control, Anti-virus, etc.) is preferred
- Ability to communicate effectively in writing or verbally
- Meticulous self-starter with a positive attitude
- Entry level candidates with passion for cyber security are welcome