Associate Software Engineer - Engineering

<p class="MsoNormal"><span style="font-size:11pt;line-height:115%;font-family:Calibri, sans-serif;"><span style="font-size:11pt;">Welcome to GEP</span></span></p><p></p><p class="MsoNormal"><span style="font-size:11pt;line-height:115%;font-family:Calibri, sans-serif;"><span style="font-size:11pt;"><b>Who We Are</b></span></span></p><p></p><p class="MsoNormal"><span style="font-size:11pt;line-height:115%;font-family:Calibri, sans-serif;"><span style="font-size:11pt;">GEP, with over 30 offices internationally, is the fastest growing procurement and supply chain solutions firm – consulting, software and managed services. GEP has succeeded by being smart and creative; solving complex problems and finding opportunities for the world’s largest organizations.</span></span></p><p></p><p class="MsoNormal"><span style="font-size:11pt;line-height:115%;font-family:Calibri, sans-serif;"><span style="font-size:11pt;"><b>How You Grow at GEP</b></span></span></p><p></p><p class="MsoNormal"><span style="font-size:11pt;line-height:115%;font-family:Calibri, sans-serif;"><span style="font-size:11pt;">We recognize people who make a genuine difference, work hard and drive achievements. Results are noticed and rewarded. It’s how you will grow a career at GEP, and in a much shorter time frame than at other firms.</span></span></p><p></p><p class="MsoNormal"><span style="font-size:11pt;line-height:115%;font-family:Calibri, sans-serif;"><span style="font-size:11pt;"><b>Celebrating Everyone</b></span></span></p><p></p><p class="MsoNormal"><span style="font-size:11pt;line-height:115%;font-family:Calibri, sans-serif;"><span style="font-size:11pt;">GEP succeeds through the ideas and creativity of our team members so we embrace people of all experiences, nationalities, abilities, cultures, races, gender identities, sexual orientations and ages. What makes you unique and different is celebrated and will help GEP stand out even more. And we are a women-founded and -owned company so our foundation is making GEP a great place to work for women, a place where women can learn, advance and give back.</span></span></p><p></p><p style="font-family:DarwinSans;line-height:1.2;"></p><p class="MsoNormal"><span style="font-size:11pt;line-height:115%;font-family:Calibri, sans-serif;"><span style="font-size:11pt;"><b>What You Will Do<br /></b></span></span></p><p class="MsoNormal"><font face="Calibri, sans-serif"><span style="font-size:14.6667px;">As a Support Analyst at GEP, you will play a key role in ensuring users receive timely and effective technical support. You will work closely with internal teams to investigate, resolve, and escalate issues, helping maintain the reliability of our systems. You will:</span></font></p><p class="MsoNormal"><font face="Calibri, sans-serif"><span style="font-size:14.6667px;">•Provide support and triage tickets at the N1 and N2 levels.</span></font></p><p class="MsoNormal"><font face="Calibri, sans-serif"><span style="font-size:14.6667px;">•Investigate issues reported by users, reviewing logs and database records.</span></font></p><p class="MsoNormal"><font face="Calibri, sans-serif"><span style="font-size:14.6667px;">•Escalate more complex tickets to development teams with a clear problem diagnosis.</span></font></p><p class="MsoNormal"><font face="Calibri, sans-serif"><span style="font-size:14.6667px;">•Log and track tickets through resolution in ticketing tools.</span></font></p><p class="MsoNormal"><font face="Calibri, sans-serif"><span style="font-size:14.6667px;">•Communicate clearly with users and internal teams throughout the support process.</span></font></p><div><br /></div><p class="MsoNormal"><span style="font-size:11pt;line-height:115%;font-family:Calibri, sans-serif;"><span style="font-size:11pt;">What Should You Bring<br /></span></span></p><p class="MsoNormal"><font face="Calibri, sans-serif"><span style="font-size:14.6667px;">•</span></font><span style="font-size:14.6667px;font-family:Calibri, sans-serif;">Bachelor’s program in Statistics, Computer Science, Engineering, or related field</span></p><p class="MsoNormal"><font face="Calibri, sans-serif"><span style="font-size:14.6667px;">•</span></font><span style="font-size:14.6667px;font-family:Calibri, sans-serif;">Fluent Portuguese, English intermetiade, Spanish is a plus</span></p><p class="MsoNormal"><font face="Calibri, sans-serif"><span style="font-size:14.6667px;">•Logical reasoning for diagnosing and prioritizing tickets.</span></font></p><p class="MsoNormal"><font face="Calibri, sans-serif"><span style="font-size:14.6667px;">OTHER SKILLS</span></font></p><p class="MsoNormal"><font face="Calibri, sans-serif"><span style="font-size:14.6667px;">•Knowledhe with ticketing tools (Hubspot, Zendesk, Freshdesk, Jira Service Management, or similar).</span></font></p><p class="MsoNormal"><font face="Calibri, sans-serif"><span style="font-size:14.6667px;">•Knowledge of SQL for basic queries (select, join, where), used to investigate data and logs and basic development programming.</span></font></p><p class="MsoNormal"><font face="Calibri, sans-serif"><span style="font-size:14.6667px;">•Ability to read and interpret system logs for troubleshooting.</span></font></p><p class="MsoNormal"><font face="Calibri, sans-serif"><span style="font-size:14.6667px;">•Strong written and verbal communication for N1/N2 support (initial triage and more technical investigation).</span></font></p><div><br /></div><p class="MsoNormal"><span style="line-height:115%;"><b style="font-family:Calibri, sans-serif;font-size:11pt;">Are You One of Us</b><br /><font face="Calibri, sans-serif"><span style="font-size:14.6667px;">GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, protected veteran status, disability status, or any other characteristics protected by federal, state or local law. We are committed to hiring and valuing a global diverse work team. GEP is proud to be an EEO/AA employer M/F/D/V.</span></font></span></p>