Associate Software Engineer

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The Genesys Digital & AI group builds the innovations that power customer experiences for 7,500+ organisations worldwide. As an Associate Software Engineer at Genesys you will help design, develop, and maintain high-throughput backend services in Java, deployed on AWS infrastructure, serving millions of interactions daily.

What You Will Do

• Partner with experienced engineers in the team to design, and evolve existing Java microservices
• Collaborate with your team through code reviews, pair programming, and technical discussions to deliver high-quality software
• Write clean, testable code with appropriate unit and integration test coverage
• Participate in agile ceremonies including sprint planning, refinement, and retrospectives
• Troubleshoot and resolve production issues, contributing to on‑call rotations as you grow in the role
• Contribute to CI/CD pipelines and infrastructure‑as‑code to support reliable, repeatable deployments
• Document your work clearly so that teammates and future engineers can build on it
• Engage with cross‑functional teams (product, UX, SRE) to understand requirements and deliver solutions that meet real user needs

What We're Looking For

• A degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience)
• Foundational knowledge of Java and object‑oriented programming principles
• Familiarity with RESTful APIs, HTTP, and common web service patterns
• A growth mindset — you're energised by learning, seek feedback, and treat challenges as opportunities to improve
• Strong communication skills — you can explain your thinking clearly, ask good questions, and contribute constructively in team discussions
• Logical and imaginative problem solving — you can break down complex problems methodically while also thinking creatively about solutions
• Genuine enthusiasm for learning new technologies, tools, and approaches
• Comfort working in a collaborative, team‑oriented environment where ideas are shared openly

Desirable Experience Or Appetite To Learn

• Awareness of software design patterns, SOLID principles, and clean architecture concepts
• Experience with or interest in AWS cloud
• Familiarity with event‑driven or message‑driven architectures (Kafka, SQS/SNS)
• Understanding of basic observability — logging, metrics, tracing, and alerting
• Experience with CI/CD tools (Jenkins, GitHub Actions, CodePipeline) or eagerness to learn them

Our Benefits

• Flexible work options – Choose what works for you with hybrid schedules, work‑from‑home flexibility, and the option to collaborate onsite in our state‑of‑the‑art Galway office.
• Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advancement.
• Competitive pension scheme – Invest in your future with an excellent employer‑supported pension plan.
• Annual bonus program – Be rewarded for your impact and contributions.
• Comprehensive health coverage – Including private health insurance, access to company dental plan, and wellness supports.
• Financial protection – Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.
• Family‑friendly policies – Generous paid maternity and paternity

Equal Opportunity Employer

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected]. You can expect a response within 24–48 hours.