Associate Software Support Engineer
🛠️ IT Associate Software Support Engineer (Kuala Lumpur | Hybrid)
Excited to support mission-critical fintech systems and work closely with a dynamic software team?
Join us as a Software Support Engineer and be part of our award-winning company, trusted by leading brokerages and international banks across Singapore, Malaysia and Asia.
This is a hands-on role where you’ll troubleshoot, support and collaborate with a talented software team to provide top-notch support for our desktop, web and mobile applications. Take ownership of first and second level bug fixing, and help us keep our clients happy and thriving!
📍 This role is based in our Kuala Lumpur office (Menara Worldwide, Bukit Bintang).
💻 Hybrid work arrangement available after confirmation (reliable home internet required).
✨ What You’ll Do
Support mission-critical systems – Provide Level 2 support and ensure stability of trading platforms
Be client-focused – Work with internal & external clients to resolve issues quickly
Collaborate & troubleshoot – Work closely with cross-functional teams (product, Design, QA) to deliver seamless user experiences
Daily checks & tracking – Run system checks, log & classify incidents in Jira, document solutions
Test & validate – Conduct regression testing, ensure fixes/updates are deployment-ready
On-call & on-site – Support when needed, including weekend deployments (off-in-lieu provided)
Continuous improvement – Participate in root cause analysis, corrective and preventive actions, and other ad hoc projects
🎯 What We’re Looking For
Degree in IT or equivalent
2–3 years in application support/development in financial services is a plus but we also welcome fresh grads!
Programming know-how in Java, JSP, HTML5, JavaScript, CSS, and Unix shell scripting
Bonus if you know jQuery, Oracle RDBMS, JBoss, Resin, or IBM WebSphere
Strong problem-solving skills and great communication
Open to providing weekend and after-hours support when required, with time off in lieu provided accordingly
High commitment and ability to work under a fast-paced work environment
BONUS POINTS
Experience in fintech, trading or banking industry
Knowledge of networking principles and system architecture
Experience in Agile/Scrum methodologies and project tools like JIRA
💎 Why You’ll Love Working With Us
Competitive salary + benefits (medical, birthday leave, study leave, annual leave & more)
Stable, supportive environment with team-focused managers
Training, learning opportunities & team-building activities
A close-knit team that values your growth & success
Ready to support leading financial systems and grow your tech career?
Apply now and become part of our fintech success story!