Associate Specialist, Customer Service

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Specialist, Customer Service based in the United States.

This remote opportunity is ideal for a customer-focused professional who wants to make a meaningful difference in the healthcare revenue cycle.
You will serve as a key point of contact for patients, helping them understand balances, statements, payments, and available financial options.
The role combines compassionate communication with detailed account research and effective problem resolution.
You will collaborate across revenue cycle functions to resolve patient needs efficiently and accurately.
Success in this position requires strong service skills, critical thinking, and the ability to navigate sensitive financial conversations with professionalism.
You will also contribute to collection goals while maintaining a positive and supportive patient experience.
The environment encourages continuous learning, innovation, and the use of emerging technologies to improve healthcare service delivery.

• Handle incoming patient inquiries and provide clear, professional assistance regarding statements, account balances, payments, and other customer service matters.
• Research patient accounts, identify issues, and coordinate with appropriate internal departments to ensure timely and accurate resolution.
• Post guarantor payments and establish payment plans in accordance with applicable policies and procedures.
• Communicate patient balances clearly while maintaining a compassionate, service-oriented approach throughout financial discussions.
• Connect patients with financial counseling resources, including charity screening, when appropriate.
• Apply knowledge of the healthcare revenue cycle to resolve customer service issues and collaborate effectively with other revenue cycle teams.
• Meet departmental collection and service objectives while maintaining high standards of patient satisfaction and communication.
• Document customer interactions and resolutions accurately within relevant systems and complete additional responsibilities as assigned.
• Remain curious and open to innovative approaches, including the practical use of AI, to identify better processes and reduce friction for patients and clients.
• Work remotely while remaining available to travel to client, temporary, or corporate locations when business needs require.

Requirements

• High school diploma or GED required.
• Customer service or call center experience preferred, ideally in a healthcare-related environment.
• Approximately 1–2 years of healthcare industry experience preferred.
• Certification as a Certified Revenue Cycle Representative (CRCR) is required within 9 months of hire.
• Knowledge of physician and hospital operations, healthcare revenue cycle processes, compliance, and provider relations is advantageous.
• Understanding of patient statements, payments, account resolution, collections, and financial counseling processes is preferred.
• Strong critical-thinking and problem-solving abilities, with the judgment to investigate account issues and determine appropriate solutions.
• Excellent verbal and written communication skills, with the ability to handle sensitive patient financial matters professionally and empathetically.
• Ability to collaborate effectively with multiple departments and build productive working relationships.
• Strong organization, attention to detail, and ability to work independently in a remote environment.
• Openness to innovation and emerging technologies, including AI tools that can improve efficiency, service quality, and patient experiences.

Benefits

• Annual hourly compensation of $17.00–$18.65, depending on relevant factors and experience.
• Comprehensive benefits supporting physical, emotional, and financial well-being, including healthcare, paid time off, retirement, and wellness programs.
• Fully remote work environment, with travel or onsite work at client, temporary, or corporate locations as business needs require.
• Professional development opportunities, including support for relevant professional certifications.
• Tuition reimbursement to support continued education and career development.
• Career advancement opportunities within a collaborative, growth-oriented environment.
• Incentive and recognition programs for employees who exceed expectations and contribute to organizational success.
• A culture centered on collaboration, innovation, leadership, work-life flexibility, and continuous improvement.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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