Associate, Specializations
Summary
Administrative role supporting APTA’s physical therapy certification programs, handling applications, customer service, and compliance tasks.
Title: Associate, Specializations
Department/Unit: Specializations/Professional Affairs
FLSA Status: Full-time, Non-exempt
Location: This position is located onsite at the APTA headquarters in Alexandria, VA
About APTA
Do you want to contribute to an organization dedicated to improving societal health? Would you like to collaborate with colleagues who are passionate about making a difference? Are you excited to work in a new state-of-the-art building designed to encourage movement, participation, and employee health?
Then you want to work for APTA!
APTA is the trusted leader for the physical therapy profession, representing more than 100,000 physical therapists, physical therapist assistants, and physical therapy students. Our approximately 150 employees support the association’s mission to build a community that advances the profession of physical therapy to improve the health of society. Learn more in our Association Profile.
Located in Alexandria, Virginia, APTA has outstanding employee benefits, including flexible work schedules, generous retirement contributions, and travel subsidies for employees who choose public and active transportation.
Summary
The Associate of Specializations supports APTA’s initial certification and PTA Advanced Proficiency Pathways programs through administrative, operational, and customer service tasks that contribute to member value and organizational success. Working under the direction of the Manager of Specializations, this role executes assigned activities with accuracy, efficiency, and professionalism to advance APTA’s mission and priorities.
Essential Functions
- Provides exceptional customer service to certification applicants, candidates, volunteers and other stakeholders by responding to inquiries via phone, email, and other communication channels in a timely, accurate, and professional manner.
- Provides administrative support for the implementation of work plans related to respective activities which align with organizational priorities and business strategy, including (but not limited to) processing and reviewing applications for the specialist certification program; specifically, overseeing the administrative processing, review, and assessment of certification applications and assists with the review and assessment of recertification and maintenance candidates;
- Prepares required compliance forms and documents including, when applicable and appropriate, handling refunds and accounts payable requests;
- Provides support of the operational, marketing and promotional efforts, including opportunities to advance and gain efficiencies;
- Supports the Specializations team in the implementation of the programs, priorities, and projects in partnership with the Association and staff colleagues;
- Prepares, in consultation with the Manager, data which supports and aligns with the APTA data strategy and volunteer nominations process;
- Engages in providing APTA members and board-certified specialists assistance as needed.
Staff Expectations
- Upholds and fosters APTA Staff Values
- Complies with all APTA policies and procedures
- Performs other duties as needed to foster achievement of the unit, department, team and association priorities