Associate Store Manager - Soho
Description
Location: New York, NY,None,None
TITLE: ASSOCIATE STORE MANAGER
REPORTS TO: STORE MANAGER
JOB DESCRIPTION:
The Associate Store Manager is responsible for driving the business forward by providing on exceptional customer experience and creating long lasting client relationships. The Associate Manager is a soles floor role, focused on creating on environment in which feedback is constant and the customer is always the top priority. It is the responsibility of the Associate Store Manager to cultivate a store team that supports and motivates one another, and to create a legacy for themselves and their team. This individual will partner with the Store Manager to ensure the operations and systems of the store run smoothly, optimizing profitability and efficiency.
COMPETENCIES:
Customer Focus
Drive for results
Team player
Time management
Personal credibility
Business acumen
Communicotion
Managerial courage
Managing performance
Motivating others
THE RESPONSIBILITIES:
Meet personal and store soles goals by ensuring that each customer receives outstanding customer service
Establish a returning client business by developing and maintaining long lasting relationships
Actively outreach to client base to strengthen relationship via email, phone coll and text messaging
Utilize company selling culture and training tools to meet and exceed KPI expectations
Remain coochoble and open to feedback to continuously develop in your role
Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists
Maintain on active soles floor presence to lead by example and coach staff to develop strong client relotionships
Provide constant feedback and acknowledgements, with the goal of inspiring and motivating soles team
Maintain organization, upkeep, and cleanliness of both the front and bock of house
Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader
Ensure the integrity of payroll and the payroll process
Ensure that the soles floor is maintained and beautifully reflects the brand
Portner with entire team to execute open + close checklist, shipments, DOR's and overall store standards
Cultivate on environment which promotes teamwork and comradery
Actively support Diversity, Equity, and Inclusion initiatives
In the absence of the Store Manager, Associate Store Manager is responsible to oversee all store operations and maintain store KPI expectations
REQUIREMENTS:
- Previous management experience required
- Previous sales experience required
- Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed
- Continuous standing and walking; ability to move around all store areas and be accessible to customers
- Ability to occasionally climb ladders as needed
- Ability to work daily with telephone, POS and computer equipment
- Ability to work a flexible schedule including days, nights, weekends, and holidays
SALARY & BENEFITS:
- $70,000-$80,000/yr plus uncapped commission
- Clothing allowance and a competitive discount
- 401(k) with an employer match
- Medical, dental, and vision
- Floating holidays