Associate Support Engineer
What You’ll Do
- Be the Face of PaperCut: Provide empathetic, top-tier frontline support to our global partners and customers across phone, email, and web chat.
- Solve Real Puzzles: Dive deep into IT systems, network environments, and software ecosystems to diagnose and resolve unique issues.
- Learn from the Best: Work side-by-side with senior engineers and global tech teams, absorbing knowledge and building a robust technical foundation.
- Drive Continuous Improvement: Identify opportunities to help our users get the absolute most out of our software solutions.
Who You Are
This role is specifically designed for a high-achieving individual. You might be a recent graduate (IT, Computer Science, or business-tech adjacent) or someone with a brilliant technical mind looking for their big break.
You’ll be a great fit if you are:
- A Natural Problem Solver: You don’t just follow a script; you love figuring out why things work (and why they break).
- Obsessed with Customer Experience: You possess a high level of empathy and communication skills, turning a frustrating tech issue into a seamless, positive experience.
- Committed to Growth: You are coachable, highly motivated, and looking for a company where you can grow your career over the long term.
- Tech-Savvy: You already have a baseline understanding of IT concepts and are eager to master complex software.