Associate Support Specialist

The Happiest Baby, Inc. (HB) is a mission-driven company dedicated to helping parents succeed at their most important job- raising healthy, happy children.

Founded by renowned pediatrician and best-selling author Dr. Harvey Karp and Nina Montee Karp, Happiest Baby, Inc. develops science-based products, content, and services to enhance child well-being and to help solve everyday parenting challenges.

Overview:

The Associate Support Specialist provides front-line customer service, primarily addressing basic inquiries across multiple communication channels. This entry-level role is ideal for candidates developing core competencies in product knowledge, customer interaction, and service protocols. They receive mentoring and support from Senior Specialists and Lead Specialists.

Responsibilities:

• Handle straightforward customer inquiries and common support topics (e.g., account

issues, product FAQs, basic order status).

• Use documented scripts, macros and guidelines to provide accurate, empathetic

responses.

• Escalate complex or unclear issues to the Support or Senior Support Specialist level.
• Participate in shadowing, hands-on training, and skill development sessions.
• Maintain accurate logs of all customer interactions in internal systems.
• Engage with internal wikis, documentation, and team resources to grow product and

process knowledge.

Perks:

• Private health insurance, in line with future arrangements
• SNOO for your baby for the happiest first 6 months
• A friendly office and a dynamic work environment
• Being part of a team that's making a difference in the lives of parents and babies