Associate Support Trainer, DC1

Job summary

DigiCert is in the market for a dynamic, enthusiastic, and innovative Associate DC1 Support Trainer who will be responsible for design, development, and delivery of DigiCert's training, onboarding, and upskilling programs to our DC1 audience operating under our Support Services umbrella.

DigiCert is the global leader in delivering private and public digital trust solutions. As a Technical Trainer, you will design, develop and deliver training to internal staff on DigiCert public key infrastructure (PKI) products and services.

What you will do

• Analyse training needs through a needs assessment process, consulting with key stakeholders to identify performance improvement opportunities that can be addressed through learning interventions.
• Collaborate with subject matter experts to design, develop, and maintain learning content, including instructor-led and self-paced, eLearning training on DigiCert products and services.
• Facilitate online and live instructor-led training sessions for DigiCert.
• Act as project leader in managing deliverables, schedules, and overall implementation of programs.
• Create complex virtual lab environments that supports our virtual, instructor-led training offerings.
• Contribute innovative approaches to field enablement by keeping current with new learning methods and technologies.
• Communicate effectively with internal and external stakeholders.
• Define, document, and maintain the scope of training projects, which includes scheduling resources, creating the agenda and materials, conducting excellent training, providing follow-up, and maintaining records.
• Collaborate with PKI Support managers and Stakeholders to identify training needs.
• Create engaging learning experiences through research, testing, and collaboration with various teams.
• Develop blended learning solutions in various formats (written, oral, interactive, recorded) by creating or project managing a variety of deliverables including leader guide, participant guide, presentation media, e-learning, and job aids.

What you will have

• 3+ years' experience working with enterprise PKI deployments, implementations, certificate enrollment automation and issuance methods, certificate templates, user/customers and troubleshooting.
• Bachelor’s degree in information technology or work experience or CompTIA A+, CompTIA Network+ and CTT+ certifications
• Knowledge of Linux and Windows Server platforms.
• Strong project and time management skills.
• Experience with service-based architectures and CI/CD practices.
• Solid understanding of design patterns, data structures, and algorithms.
• Excellent interpersonal and collaboration skills.
• DC1 proficiency (2+ years experience)
• Proficiency with API systems.
• Familiarity with Microsoft Windows Servers and Apache (OpenSSL) is preferred, and any knowledge of Linux and other server administration would be considered advantageous.

Nice to have

Software/tools experience

• Cloud-Hosted Virtual IT Labs (VMWare, CloudShare)
• MS Office (Word, PowerPoint, Excel)
• Learning Management Systems (Moodle)
• eLearning Content Development Tools (Articulate Rise, Adobe Captivate)

Benefits

• Competitive compensation and comprehensive benefits package
• Generous paid time off, including holidays and additional leave options
• Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
• Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
• Pension, life insurance, and income protection benefits (location dependent)
• Employee Assistance Program with 24/7 confidential support for employees and their families
• Education assistance and professional development opportunities
• Access to LinkedIn Learning and continuous learning resources
• Employee referral bonus program and additional company perks and discounts
• Business travel insurance and global employee support programs

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.

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