Associate System Engineer, Unified Messaging

Tasks and Responsibilities:

• Assist with the installation, configuration, administration, and maintenance of Exchange Server Subscription Edition and Exchange Online.

• Administer Microsoft 365 messaging services, including user and shared mailboxes, distribution groups, mail-enabled security groups, resource mailboxes, permissions, and delegation.

• Support Exchange hybrid deployments and mailbox migrations between on-premises Exchange and Exchange Online.

• Configure and troubleshoot mail flow, connectors, accepted domains, transport rules, SMTP relay, message tracking, and email delivery issues.

• Support email protection and domain authentication controls, including Exchange Online Protection, anti-spam, anti-malware, SPF, DKIM, and DMARC.

• Assist with Microsoft Active Directory Domain Services, Microsoft Entra ID, Microsoft Entra Connect Sync, DNS, DHCP, and Group Policy administration.

• Create and manage user accounts, groups, licenses, permissions, and access rights across Active Directory and Microsoft 365.

• Monitor messaging services, directory synchronization, server health, backups, capacity, and service availability.

• Troubleshoot Outlook, Outlook on the web, mobile connectivity, Autodiscover, authentication, directory, network, and system issues.

• Assist with deployments, upgrades, security updates, migrations, testing, and customer handover activities.

• Maintain accurate technical documentation, implementation records, incident notes, and troubleshooting procedures.

• Work with senior engineers and other technical teams to resolve incidents and deliver customer projects.

• Provide professional remote and on-site technical support to customers and internal users when required.

Requirements

Job Specification: Technical Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Communications Engineering, or a related field.

• Basic knowledge of Exchange Server architecture, mailbox databases, Database Availability Groups, namespaces, certificates, and client connectivity.

• Working knowledge of Exchange Online and Microsoft 365 administration through the Microsoft 365 and Exchange admin centers.

• Basic understanding of Exchange hybrid configuration, directory synchronization, and mailbox migration methods.

• Good understanding of Active Directory Domain Services, organizational units, users, groups, Group Policy, permissions, and identity lifecycle management.

• Knowledge of SMTP, MAPI over HTTP, Autodiscover, Exchange ActiveSync, DNS, SPF, DKIM, and DMARC.

• Knowledge of TCP/IP, DNS, DHCP, public key infrastructure, certificates, firewalls, and core networking concepts.

• Basic Windows PowerShell skills for Microsoft 365, Exchange, and Active Directory administration.

• Basic Windows Server administration and troubleshooting skills.

• Familiarity with virtualization, backup, disaster recovery, and high-availability concepts is preferred.

• Awareness of Microsoft Teams, SharePoint Online, OneDrive for Business, and Microsoft Purview is an advantage.

• Strong analytical, troubleshooting, communication, and documentation skills.

• Willingness to learn, follow technical standards, and work under the guidance of senior engineers.

Certificates:

· A relevant university degree is required.

· ITI or NTI training is an advantage.

· Relevant Microsoft certifications or applied credentials are preferred, including:

o Microsoft Certified: Identity and Access Administrator Associate

o Microsoft 365 administration, Exchange Online, or Microsoft Entra applied credentials

o Microsoft Certified: Azure Administrator Associate

o Windows Server, Active Directory, networking, or security certifications

Language:

• Arabic: Native

• English: Good written and spoken communication skills.

Skills:

• Passionate about providing top-notch customer service and ensuring client satisfaction.

• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.

• Strong reporting and documentation skills.

• Highly organized, with the ability to manage time effectively in a fast-paced environment.

• Strong problem-solving abilities, particularly in troubleshooting and resolving system performance issues.

• Ability to balance multiple priorities and work well under pressure.

• Collaborative team player, capable of contributing to team success.

• Commitment to maintaining professionalism and adherence to company policies and procedures.