Associate Tech Support Agent
Posted Updated
Responsibilities :
- Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
- Document customer requests in our incident tracking system
- Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations.
- Interact with customers and peers to diagnose and resolve problems
- Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
- Support features, functionality, and usage of specific applications
- Provide Level 1 technical support of low to medium complexity
- Provide input and update to the technical knowledgebase as necessary
- Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures
- Report problems with procedures and makes suggestions for improvements
- Perform related duties as assigned or requested
Required Skills:
- Reliability & Flexibility are extremely important
- Strong customer service skills
- Effective listening skills
- Strong written and verbal communication skills
- Good problem-solving skills and decision-making ability
- Technical aptitude with PC literacy
- Basic knowledge of Windows Operating Systems
- Strong enthusiasm and desire to learn
- Self-motivation and organization
- Ability to learn and apply technical information in a fast-paced, demanding work environment
- Ability to follow policies and procedures; attention to detail.
Required Skills:
- Reliability & Flexibility are extremely important
- Strong customer service skills
- Effective listening skills
- Strong written and verbal communication skills
- Good problem-solving skills and decision-making ability
- Technical aptitude with PC literacy
- Basic knowledge of Windows Operating Systems
- Strong enthusiasm and desire to learn
- Self-motivation and organization
- Ability to learn and apply technical information in a fast-paced, demanding work environment
- Ability to follow policies and procedures; attention to detail.