Associate Technical Analyst
Summary
Maintains and optimizes Genesys Cloud for healthcare contact centers, including IVR flows, chatbots, user provisioning, and EPIC EHR integrations.
Company : enGen Job Description : JOB SUMMARY Job Summary: This position will support the configuration, maintenance, and optimization of the Genesys Cloud environment, it's users, and integrations to other software and hardware, including EPIC EHR. This role will support the Genesys cloud environment including the routing of interactions (calls, SMS, emails, etc.) to queues and skills, IVR flows, voice and chat bots, user ID provisioning, integrations, reporting, and ensuring overall system pe…