Associate Technical Writer
Summary
Associate Technical Writer producing client-facing documentation (online help, monthly release overviews, bug fix notes) and internal materials like the company newsletter at Vestmark, a financial software company. Day-to-day involves coordinating reviews with Product, Engineering, QA, and Client Delivery teams, using tools like MadCap Flare, Jira, GitHub, and Confluence.
The Associate Technical Writer is part of a team responsible for producing most client-facing documentation such as Online Help, Release Overviews, and Bug Fix Notes, as well as documentation for internal use.
Responsibilities
- Document system features for all products in Online Help and monthly release overviews, coordinating reviews with the Product and Engineering teams.
- Write client-facing external bug fix (release) notes for monthly releases, coordinating reviews with the Engineering and QA teams.
- Produce and maintain client upgrade documentation packages for individual client environments, coordinating with the Client Delivery team.
- Write and produce the company’s internal monthly newsletter.
- Provide internal writing support for special projects across the company.
Required Skills and Experience
- 1-3 years of experience writing technical documentation for software products
- Experience with single-source documentation authoring tools such as MadCap Flare
- Outstanding communication, interpersonal, and research skills
- Sharp analytical and problem-solving skills
- Experience with financial software, fintech, and using AI tools for research a plus.
Desired Skills
- Familiarity with basic principles of investing
- Familiarity with software development and testing processes
- Familiarity with source control systems and issue-tracking systems such as Jira, GitHub and Confluence
- Experience scripting and building training videos as needed
Vestmark is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Vestmark prohibits employment discrimination on the basis of race, color, religion, gender identity, sex, sexual orientation, pregnancy, national origin, age, disability status, protected military or veteran status, and genetic information. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-TG1 #LI-Hybrid
Vestmark takes a market-based approach to compensation to ensure we pay fairly and competitively. Compensation for this role depends on several factors such as skills, experience, qualifications, job scope and location.
In addition to base salary, Vestmark offers a comprehensive total rewards package, which includes, company-paid medical premiums of 90%, a competitive time-off program, and other variable compensation, if eligible.
Skills
As published by greenhouse · 6 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (2)
- Please provide your current mailing address:
- California law requires that we provide you this notice about the collection and use of your personal information. Our Privacy Policy (https://www.vestmark.com/privacy-policy) describes the categories of personal information that Vestmark, Inc. (“Company”, “we”, “us” and “our”) collects about California residents who apply or are recruited for a job with us (“candidates”), the purposes for which we use that information, and how to exercise your rights with respect to that information. For purposes of this notice, “personal information” has the meaning given in the California Consumer Privacy Act of 2018 (the “CCPA”), as amended by the California Privacy Rights Act of 2020, but excludes information exempted from the CCPA’s scope. This notice does not create or form part of any contract for employment or otherwise. If you have questions about this notice, please contact privacy@vestmark.com or Vestmark, Inc., 100 Quannpowitt Parkway, Suite 205, Wakefield, MA 01880 Attn: Data Protection Officer.
Pick from a list (4)
- Are you authorized to work in the U.S.?
- Are you willing and able to work out of the Wakefield, MA office at least three days per week?
- Do you now, or will you in the future, need sponsorship to work for Vestmark?
- I hereby affirm that the information provided on this application and accompanying resume, if any, or provided during any discussion or interviews, is true and complete to the best of my knowledge. I also agree that any falsified information or omissions may disqualify me from further consideration for employment and may be considered justification for dismissal if discovered at a later date. I agree that the Company shall not be liable in any respect if my employment is terminated because of falsified statements, answers, or omissions.