Associate, Vendor Experience
- Handle an average of 250 vendor-related calls per month, addressing a wide range of inquiries and concerns.
- Provide comprehensive support to all vendor-related issues, ensuring timely and effective resolution.
- Monitor, evaluate, and oversee vendor performance, identifying opportunities for improvement and ensuring compliance with service standards.
- Implement strategies and initiatives to improve Vendor Satisfaction (VSAT) and foster stronger vendor relationships.
- Coordinate with the right team/PIC to relay vendor pain points and provide timely heads-up on upcoming changes.
- Bachelor’s degree in Business Administration/English or equivalent preferred
- Ideally 1 or 2 years of relevant working experience related to call center or customer service or
- relevant; Prior call center experience a plus, but not compulsory
- Proficiency in Technical/System Knowledge (G-suite, Salesforce is a plus)
- Proactive and self-motivated individuals who thrive on meeting targets
- Excellent English communication skills, with the ability to resolve issues using standard procedures.
- Experience in the FMCG, Retail, or Telecommunications industries is an advantage.