Associate Vice President - Client Success
Description
About the Role
We are looking for a commercially driven Client Success leader to independently manage our Colleges Success function. This is primarily a team leadership and business ownership role, with responsibility for client retention, renewals, revenue growth and measurable client outcomes. The role offers an opportunity to lead a growing function, work directly with the COO and influence the next phase of Univariety's growth.
Key Responsibilities
1. Team Leadership: Lead, coach and manage the Client Success team, driving performance, accountability and productivity.
2. Revenue Ownership: Own the existing client portfolio, renewals, retention, upselling and account growth.
3. Client Outcomes: Ensure institutional clients derive measurable value from their partnerships with Univariety.
4. Strategic Relationships: Manage senior client stakeholders, critical escalations and commercial negotiations.
5. Business Management: Drive structured portfolio reviews, identify risks and opportunities, and build scalable processes.
6. Cross-functional Collaboration: Work with Sales, Product and Operations to improve client outcomes and business performance.
What We Are Looking For
1. 6-12 years of experience in B2B Client Success, Key Account Management or relationship-led business operations.
2. Mandatory experience managing a team of at least 3-5 people, with accountability for their performance.
3. Proven experience personally managing Indian B2B clients and senior decision-makers.
4. Direct responsibility for client retention, renewals and revenue growth.
5. Strong commercial judgement, people management and problem-solving capabilities.
6. Comfortable with CRM tools, Excel, dashboards and business reviews.
7. Currently based in Hyderabad or Hyderabad as the first preferred location.
Preferred: Experience in B2B SaaS, EdTech, HRTech, enterprise services or institutional account management.
This is not a customer support, ticketing or helpdesk management role.