GHP Management Corporation

Discussion

ASST COMM MGR NONEX

Open 21d

As the Assistant Community Manager, you are a team builder and help provide support and direction to ensure high level of Employee and Resident Engagement.

You are responsible for assisting the Community Manager to meet the Owner’s asset performance expectations within your assigned Community by achieving revenue growth, occupancy and reputation management goals. You thrive on sharing your knowledge and creating a better future for GHP. You are an Ambassador of the GHP Culture and Vision within your Community.

This position is full-time, and is not exempt from overtime

REPORTS TO: Community Manager

ESSENTIAL JOB DUTIES:

Customer Experience and Leadership:

  • Create and maintain a safe, respectful, and productive environment for all team members at the community.
  • Help set a Service Excellence standard and inspires the teams to achieve it.
  • Promote regular communication and transparency within the Community.
  • Manage Move-In and Move-Out experience provided by the Community and the overall resident engagement.
  • Promote and uphold company values, employee promise, policies, and initiatives.
  • Efficiently handle resident requests and concerns.
  • Focus on identifying the challenges early and take corrective measures as necessary.
  • Own the employee experience, help drive employee satisfaction and elevate team behaviors.
  • Maintain a strong connection of the community team to GHP.
  • Act as backup to the Community Manager when needed including, but not limited to, timekeeping management, people management and team leadership.
  • May have direct reports as applicable.

Sales and Marketing:

  • Assist in marketing the apartment community through ongoing online advertisement, social media interactions and community outreach marketing.
  • Assist in preparing and distributing marketing materials based on established templates and guidelines such as newsletters, pamphlets, flyers, etc.
  • Assist in placing, removing/updating banners, balloons, signs, flags, etc.
  • Act as a sales representative for the community and as a point of contact for prospective residents calling and/or visiting the property to inquire about leasing availability.
  • Plan and manage in-resident events.

Financial Performance:

  • Compute, classify and record data to keep financial records complete.
  • Accept rental payments and post rents into the computer system.
  • Record monies collected and prepare bank deposit slips on an on-going basis.
  • Make daily bank deposit and maintain record of all deposits made, including copies of all checks in deposit.
  • Maintain debit, credit and total accounts on computer spreadsheets and databases using specialized accounting software.
  • Engage in phone calls, emails, door knocking.
  • Update DQ notes in Yardi by the 10th of each month.
  • Oversee delinquencies and monitors collection procedures, as applicable.
  • Support the Community Manager in implementation of timely collection procedures in accordance with company policies and practices.
  • Issue 3 Day Notices to Pay or Quit, with timely follow up on notices. When necessary, forward appropriate documents on delinquent accounts to the attorney for unlawful detainer actions.
  • Collect and verify proof of income for prospective residents, if applicable.

Operations:

• Assist the Community Manager in all phases of the property operations.

  • Assist the Community Manager in designing and implementing resident retention programs.
  • Responsible for the knowledge and administration of leasing techniques and sales methods.
  • Maintain high occupancy level through support of and participation in leasing activities, effective motivation, keeping informed of market conditions, understanding of competitive pricing.
  • Advise residents of referral concessions (if permitted).
  • Communicate leasing requirements and community policies to the prospective resident during the leasing process and follow Fair Housing guidelines.
  • Prepare and complete lease forms or agreements and collect rental deposit.
  • Keep abreast of current rental rates, floor plans, locations and all amenities of the property.
  • Maintain high occupancy level through support of and participation in leasing activities, effective motivation, keeping informed of market conditions, and understanding of competitive pricing.
  • Ensure that the “model” and target apartments are ready for show by visiting them multiple times daily and communicate when units are not market-ready to the Community Manager.
  • Distribute all company or community-issued notices.
  • Knowledge of federal and state wage and hour regulations.
  • Preparation of bond packets and/or Section 8, where applicable.
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