Asst General Manager

JOB SUMMARY

The Assistant General Manager (AGM) serves as the General Manager's primary operational leader, responsible for overseeing Rooms, Food & Beverage, and Engineering. This position drives operational excellence, guest satisfaction, departmental profitability, employee development, and compliance with Hyatt brand standards and Avion Hospitality policies.

The AGM is expected to lead proactively, anticipate challenges, hold department heads accountable, and ensure consistent execution of operational priorities. The successful candidate must demonstrate strong business acumen, sound judgment, and the leadership capabilities of a future General Manager.

QUALIFICATION STANDARDS

Education & Experience

• At least 5 years of progressive experience in hotel Rooms or Food & Beverage operations; or a four-year college degree with 2–3 years of relevant experience; or a two-year college degree with 3–4 years of relevant experience.
• Previous supervisory or management experience required, preferably in a full-service hotel.
• Demonstrated ability to lead multiple operational departments and develop department leaders.
• Strong understanding of hotel financials, budgeting, forecasting, labor productivity, and expense management.
• Proficiency in Windows operating systems and Microsoft Office applications; experience with OPERA Cloud, Micros Symphony, Paylocity, ProfitSword, Hotel Effectiveness systems preferred.
• Excellent communication, organizational, problem-solving, and decision-making skills.

Physical Requirements

• Flexible schedule based on business demands, including evenings, weekends, and holidays. Typically, a 50-hour workweek.
• Ability to stand and walk for extended periods, including throughout an entire shift.
• Ability to exert up to 20 pounds of force occasionally and/or 10 pounds frequently to lift, carry, push, pull, or move objects.
• Ability to evaluate situations, make sound decisions, and respond quickly under pressure.
• Maintain composure, professionalism, and objectivity in stressful situations.
• Anticipate, identify, prevent, and resolve operational challenges effectively.
• Analyze complex information from multiple sources and develop practical solutions.
• Demonstrate strong listening, communication, conflict-resolution, and interpersonal skills.
• Understand and interpret financial information, operational reports, and performance metrics.
• Manage competing priorities while maintaining accountability and attention to detail.