Asst. Manager / Manager - Contact Centre (Healthcare)
Salary: $5,000 – $7,500 per month
Brief Summary:
A dynamic role focused on enhancing digital systems in a customer-centric environment, ensuring operational excellence and improved user experiences through innovative solutions. A collaborative position involving cross-functional partnerships to drive strategic improvements.
Responsibilities:
Act as a domain expert for the digital system, developing strategies and a roadmap aligned with operational excellence goals.
Gather user feedback and lead enhancement/change requests from ideation through implementation.
Use data to identify operational gaps and recommend resolutions.
Track SLAs and ensure they are consistently met, maintaining oversight of vendor contracts.
Lead the training and coaching required for the digital system, ensuring materials are current and relevant.
Requirements:
Bachelor's degree in business, computer science, or a related field.
Minimum 5 years’ experience in contact centre operations and/or IT product/project management.
Strong analytical and problem-solving skills, with a data-driven approach to decisions.
Track record of managing, launching, or scaling digital products.
Experience with Agile development methodologies.
Strong written and verbal communication skills.
Interested candidate who wish to apply for the advertised position, please click “Apply”. We regret that only shortlisted candidates will be notified
EA License No.: 01C4394 (PERSOL Singapore Pte Ltd)
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.