Assurance Technical Support Officer

Are you passionate about customer service and technical problem-solving? As an Assurance Technical Support Officer, you'll help keep our customers connected by investigating and resolving voice and network service issues while delivering exceptional customer outcomes.

This is a permanent role based in either our Dandenong or Traralgon office.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our team to grow professionally.

Our people make all the difference in our success.

Let’s talk about you!

• Knowledge of telco technologies (e.g., Hosted PABX, MPLS, Cisco, FortiGate)

• Certifications such as CCNA, NSE4, or CompTIA A+ (or equivalent) isn't necessary but it's preferred

• Strong organisation and time‑management skills

• Clear and confident communication skills

• Ability to troubleshoot using the OSI model

• A proactive approach to problem‑solving and leadership

• Confidence working independently and collaboratively

• A willingness to learn quickly and adapt to new technologies

How will you support our “Why?”

• Deliver frontline diagnostics, classification, and issue resolution

• Meet customer service standards and call‑handling targets

• Respond to technical support requests via phone and digital channels

• Identify customer needs through effective questioning and product analysis

• Troubleshoot and resolve technical and non‑technical service issues in line with SLAs

• Investigate faults using internal and external resources

• Work collaboratively with teams across the business

• Support field staff with fault resolution and installation queries

If this role speaks to you, hit the apply button to submit your application! Or if you feel you still have a bit more to learn - reach out to the assigned Recruitment Business Partner (found on right-hand side of the advert) and they’ll provide you with some insights on ways to progress and upskill within Aussie.