《Atlas》Customer Support Specialist 客戶支援專員

Atlas is eCloudValley Group Core R&D Product Team on a mission to provide a cloud management platform to empower every organization on the cloud to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create cloud-native innovations that impact enterprise digital transformation. You can help us achieve our mission.

Key Responsibilities:

• Guide customers through system onboarding and provide usage training
• Respond to customer inquiries regarding platform operations and provide first-line technical support
• Create and maintain user manuals and training materials
• Organize regular user training sessions (online or in-person)
• Collect and report recurring issues to internal teams for continuous improvement
• Assist in system operation tasks and deployments as needed

Requirements:

• Basic understanding of system workflows and a strong ability to learn quickly
• Excellent communication skills, both verbal and written
• Patient, detail-oriented, and customer-service oriented
• Capable of working independently and collaboratively

Nice to Have:

• Experience in customer service, training, or user education
• Familiarity with creating knowledge base articles, training videos, or presentations
• Proficient in English (written and verbal) – ability to communicate clearly and professionally with international clients.