ATM & Cash Operations Specialist II
Posted
At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.
The ATM & Cash Operations Specialist II performs intermediate ATM, ITM, settlement, balancing, general ledger, cash logistics, and reporting responsibilities. This role supports monthly reconciliations, settlement review, exception tracking, vendor follow-up, and issue resolution for more complex operational items.
Responsibilities include, but are not limited to:
- Monitor, review, assign, and respond to inbox emails, Freshservice tickets, routing questions, and issues to ensure timely resolution.
- Assists with responsibilities assigned to ATM & Cash Operations Specialist I and provide support or guidance on routine processing questions.
- Review and balance Switch Clearing (Settlement) GL, ATM Cash Dispense, and related settlement activity.
- Research and reconcile assigned general ledger accounts, including ATM and ITM cash deposits, Zelle settlement and suspense, and cash advances.
- Review and reconcile assigned armored service and ATM general ledger accounts.
- Perform ITM balancing for individual cash account GLs for each ITM terminal.
- Prepare and submit weekly Fed orders and sells for armored service vaults and coordinate cash ordering activities with applicable armored carriers.
- Research Fed cash advices and cash differences, track items in the department spreadsheet, and follow up until resolved.
- Process and place Meirtran cash orders according to established schedules and procedures.
- Process armored service invoices and assist with other invoice review and submission as needed.
- Prepare monthly ATM reports and support monthly ATM GL balancing.
- Assist with user changes or removals for armored service platforms as assigned.
- Identify trends in exceptions, service errors, cash differences, or settlement issues and recommend procedure updates or process improvements.
- Create and update procedures for assigned balancing, settlement, reporting, and cash logistics functions.
- Perform other related duties as assigned.
Qualifications
Education/Experience:
- High school diploma or equivalent required; associate degree or equivalent banking operations experience preferred.
- 2+ years of banking operations, ATM operations, cash operations, card operations, or related experience preferred.
- Experience with reconciliations, general ledger balancing, reporting, or settlement activity preferred.
Skills:
- Intermediate research, balancing, and reconciliation skills.
- Strong accuracy and ability to identify exceptions or trends.
- Ability to prioritize monthly, weekly, and daily deadlines.
- Effective communication with branches, vendors, and internal partners.
- Ability to document procedures and support process consistency.
Total Rewards:
- Competitive health, dental & vision coverage with HSA match
- 401(k) with employer match + Employee Stock Purchase Plan
- Generous PTO, paid holidays & parental leave
- Tuition reimbursement & performance-based bonuses
- Visit our Total Rewards page to see our full list of benefits
First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT