ATM Support Specialist
The ATM Support Specialist is responsible for assisting with the daily operations of the ATM operations. Additionally, this role will provide support in Cash-in-Transit (CIT) services when not needed for ATM projects. This role will assist in providing support for all ATM operations in Grizzly Security’s service areas. This includes ATMs owned by Grizzly Security and ATMs owned by Grizzly Security’s customers. This role will also provide support to CIT staff who are in need of troubleshooting expertise. In addition to ATM responsibilities, this position will have a substantial role as a CIT Armed Guard. This position reports directly to the Branch Supervisor/ATM Fleet Coordinator.
Responsibilities
- Cash in Transit:
- Operate and drive an armored truck to transport valuables safely.
- Ensure the security and safety of the vehicle and its contents.
- Follow all security protocols and procedures during transit.
- Provide exceptional customer service to all customers while performing CIT duties.
- Maintain a clean driving record and adhere to all traffic laws.
- Capable of maintaining situational awareness at all times.
- Filling Grizzly Security’s customers ATM and ITMs along with providing first line maintenance.
- ATM Related Duties:
- Assist the ATM Fleet Coordinator with all tasks related to Grizzly Security’s ATM fleet and provided services.
- Install new ATMs at designated locations.
- Replace parts and perform routine maintenance on ATMs.
- Load software and perform updates on ATM systems.
- Troubleshoot and resolve technical issues with ATMs.
- Fill ATMs with cash and ensure they are operational.
- Perform any other tasks related to the operation and management of the ATM fleet.
- Willingness to travel to off-site ATMs as needed. This may include overnight travel plans.
- Assist ATM Fleet Coordinator in documentation of ATM repairs and services.
- Training and Development:
- Continual participation in training programs, conferences and courses to stay current with industry trends, standards and technologies. This may require out of state travel.
- Train new employees on ATM operations and processes.
- Serve as a resource for Grizzly Security employees regarding ATM related operations and troubleshooting.
- Mentor and support staff to improve their skills and efficiency.