ATS Customer Support & Operations Specialist
Description
We are seeking a detail-oriented professional to manage ATS customer support, system configuration, data migration, reporting, and third-party integrations. The ideal candidate should have strong Excel and Power Query skills, excellent communication, and experience in technical or application support.
Requirements
Key Responsibilities
Resolve customer queries related to ATS functionality, configurations, workflows, and troubleshooting via email and calls.
Support ATS configuration, report generation, job description settings, and careers page applications.
Perform historical data cleaning, mapping, validation, and migration in coordination with customers and technical teams.
Configure third-party integrations, including vendor IDs, packages, billing codes, and related settings.
Use Excel and Power Query for data transformation, reconciliation, and validation; support existing Power BI reports and dashboards.
Track issues, document resolutions, and coordinate with internal teams for timely closure.
Required Skills & Tools
3–4 years of experience in customer support, technical/application support, or business operations.
Advanced Excel skills, including formulas, lookups, pivot tables, and data validation.
Familiarity with Power Query, Power BI, and data migration processes.
Strong analytical, troubleshooting, multitasking, and coordination skills.
Excellent written and verbal English communication.
Working knowledge of Microsoft 365, Salesforce/HubSpot or similar CRM tools, Jira, and Azure DevOps (ADO).
Preferred Qualifications
Experience with ATS platforms and recruitment workflows.
Exposure to SaaS application support, system imports, data mapping, and third-party integrations.