Attendee Product Support Coordinator (6M FT)
websummit Attendee Product Support Coordinator (6M FT)
What you’ll achieve at Web Summit:
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You’ll be responsible for attendee support, answering questions however they come – via email, live chat or social media.
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You’ll find solutions for attendees while adhering to company policies and guidelines.
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You’ll serve as a vital internal source of feedback, delivering insights to nearly every other department.
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You’ll work closely with the marketing team, liaising with content, email marketing and websites on a daily basis.
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You’ll become an expert in our software, providing insights and attendee feedback to our product and engineering teams.
Who you are:
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You demonstrate rapid response, and embody the company’s emphasis on quality customer care, transparency and authenticity with our large, public audience.
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You’re a traffic director. You need to be able to understand where questions are coming from and to find the best solution.
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You are a problem solver. No problem is too big or too small.
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You build rapport easily and enjoy working with people.
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You are graceful under pressure and comfortable in a high-output environment.
Skills and abilities we’re looking for:
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Previous experience in customer service or a support role.
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Passionate about providing incredible customer support and about solving problems.
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An excellent communicator with an eye for detail.
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Ability to multitask and to think on your feet.
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Comfortable with working across multiple teams.
- Subsidised healthcare, dental, employee assistance programme (EAP) and more.
- Employer pension contribution up to 6% for Irish-based employees
- A dedicated in-house L&D department, with access to workshops, online learning and resources to help you excel in your career development.
- Company MacBook, generous annual leave and flexible working arrangements.
- Our very own Tramway Team, which drives community and morale-boosting events for employees to participate in.
- Annual company get-togethers, charity days, and monthly wellbeing talks.
- Wellness subsidy issued to all employees of €1000 per year
As published by lever
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