Attraction Group Sales Specialist

Sales & Reservations Department personnel are responsible for a widespread range of tasks, but their primary duty is creating the best experience possible for our guests. Group Sales Specialists are responsible for pre-visit communication with guests as they book reservations for group visits, workshops, special events, etc., perform membership account maintenance, and answer various questions regarding the attractions, ministry and partner hotels.

This position will allow one to impact others through a service mindset centered on making an eternal difference. This position should display our Core Values of SERVE (Serve, Equip, Relate, Value, Engage) when interfacing with both internal and external customers to ensure that the message and mission of Answers in Genesis is portrayed in an effective and God-honoring fashion. This position provides opportunities for spiritual, personal, and professional development.

Responsibilities

• Promote the mission and standards of Answers in Genesis.
• Create a SERVE culture environment in all work done.
• Approach all tasks with a second mile mindset.
• Prioritize personal integrity in all interactions and assignments.
• Execute the ministry vision of providing excellent service to all external and internal guests and promote this vision among coworkers.
• Answer inbound phone calls and emails regarding all attraction functions.
• Create and maintain advance reservations for group visits, workshops, special events, etc.
• Provide personalized suggestions to groups for lodging and itinerary planning
• Perform account maintenance for members and pass-holders.
• Data entry and reporting across various museum functions.
• Configure and administer BOS ticketing software for tickets, events, reservations, etc.
• Maintain knowledge of daily operations at both the Ark Encounter and the Creation Museum.
• Stay up-to-date and prepared to answer guest questions regarding attractions exhibits, programs, special events, hotel partners etc., as well as other Answers in Genesis activities outside of attractions operations.
• And all other duties and responsibilities assigned by management.