Audio Conference DevOps Engineer

POSITION TITLE: Audio Conference DevOps Engineer
LOCATION: Phoenix AZ
SALARY: Based on Experience
SPONSORSHIP: No

We're looking for a Audio Conference DevOps Engineer to manage the deployment of new release, configure, and troubleshoot SIP servers. Our Audio Conference provides dial-in and callout services for any Audio Conference meetings and has global data centers coverage.

Responsibilities:

• Manage Zoom Audio Conference release deployment
• Design and implement zero-downtime Audio Conference service (99.99%)
• CI/CD automation to maintain a scalable architecture, work closely with developers
• Extract monitoring metrics, identify and troubleshoot service issues
• Resolve escalation tickets from technical support

• Develop Ansible playbooks to automate deployment tasks
• Develop monitoring metrics with scripting languages like Python and Shell, in platforms such as Zabbix and Grafana
• Maintain Git repositories and apply CI/CD with Jenkins
• In-depth knowledge of Linux operation commands, config files, and packages
• In-depth knowledge of SIP and RTP traces
• Manage SBC dial plans configuration for PSTN service providers and enterprise customers
• Manage WebSocket and SSL API integrations setup with large 3rd party Audio Conference partners and resellers
• Manage VoIP network routing, QoS, and firewall policies with NetOps team
• Manage global Toll and ITFS numbers coverage, capacity, and usage
• Mandarin communication would be a plus

Good to Have:

• Docker
• Kubernetes
• ELK knowledge
• CCVP
• RHCE certifications

All your information will be kept confidential according to EEO guidelines.