Audio Technical Support Specialist 2
***This position is an on-site position in Nashville, TN***
The Technical Support Specialist 2 provides level one and two support to internal and external customers, assisting with product and self help tool issues through phone, email, and chat while delivering clear, high quality customer service. The role involves diagnosing product and tool problems, creating “how to” guidance, and walking users through step by step solutions in a way they can easily understand. Level 1+2 support requires the ability to perform basic troubleshooting across all Sennheiser Group products, software, and services, along with awareness of competitive products. It also requires foundational knowledge of key technologies used in Sennheiser solutions, including general audio, network audio and IT networking, digital audio, DSP flow and processing, RF wireless transmission (analog and digital), wired microphones, and broadcast headsets.|
Competencies/Qualifications
- Understands technical products and audio‑industry technologies
- Strong PC skills in MS Office; JD Edwards preferred
- Excellent customer service, communication, and active listening
- Fluent in native language and English
- Strong interpersonal, data‑entry, and organizational abilities
- Effective problem‑solving with limited assistance
- Quick learner of systems and procedures
- Builds culturally aware, positive working relationships
- Detail‑oriented, self‑directed, and able to work independently or in a team
- Strong analytical and troubleshooting skills
- High School Degree – 2-4 year university degree preferred;
- 5+ years’ previous customer service experience or technical support role; strong support system experience(i.e. Zendesk, CRM and BI)