Audio Visual / Unified Communications Support Engineer

Job Description

We are looking for an Audio Visual / Unified Communications Support Engineer to provide L2/L3 support for enterprise collaboration and conferencing technologies. The role will focus on Cisco UCM, Cisco Webex, video conferencing, meeting-room systems and collaboration platforms.

Key Responsibilities

• Administer and support Cisco Unified Communications Manager (UCM/CUCM).
• Support Cisco Webex Cloud and Webex Room devices.
• Configure and troubleshoot Cisco video conferencing systems, codecs and collaboration endpoints.
• Support integration and interoperability between Cisco UCM, Cisco Video Conferencing, Webex, Zoom and Microsoft Teams.
• Troubleshoot SIP, H.323 and video conferencing protocols.
• Provide L2/L3 operational support for meeting rooms, AV systems and collaboration technologies.
• Support Cisco Room Series, Webex Room devices, codecs, cameras, microphones and related peripherals.
• Plan and support AV/VC technology refresh and upgrade projects.
• Provide technical support during client meetings, corporate events and other high-profile events.
• Work with global design, workplace/Places teams and AV vendors to ensure meeting-room designs and implementations meet technical standards.
• Manage incidents, service requests and changes in accordance with established IT processes.
• Perform troubleshooting and coordinate with internal teams and vendors for resolution.

Required Skills

• Strong hands-on experience with Cisco UCM/CUCM.
• Experience supporting Cisco Webex and Cisco video conferencing solutions.
• Knowledge of Cisco Room Series, codecs and collaboration endpoints.
• Good understanding of SIP, H.323 and video conferencing technologies.
• Experience with Zoom and Microsoft Teams interoperability.
• Basic understanding of TCP/IP, DNS, DHCP, QoS and VLANs.
• Experience in incident and change management.
• Strong troubleshooting, communication and stakeholder-management skills.

Preferred

• Cisco certifications such as CCNA/CCNP are advantageous.
• Experience supporting enterprise meeting rooms and AV technologies.
• Experience working with global teams and external AV vendors.