【Australia】Pre-Sales Engineer / Field Application Engineer
Description
This is a full-time role based in the Greater Sydney Area. The Pre-Sales Engineer / Field Application Engineer will provide technical sales support for QNAP’s storage, networking, surveillance, backup, virtualization, and edge computing solutions across Australia and New Zealand.
The role will work closely with sales teams, channel partners, and customers to understand technical requirements, design suitable solutions, conduct product demonstrations and proof-of-concept testing, and support projects throughout the sales cycle.
【Key Responsibilities】
1. Presales Support & Deal Acceleration
- Lead technical response for bids and RFPs, deliver technical validation, competitive positioning, and PoC process.
- Prepare solution briefs, architecture diagrams, and technical pitch decks tailored to vertical use cases.
- Collaborate with Account Managers to convert opportunities into successful deployments.
2. Post-Deployment Optimization
- Act as an escalation point to provide the first level of customer window for technical issue resolution consultation and guide customers through service procedures to enhance customer satisfaction.
- Provide strong customer service orientation, assisting customers with technical issue investigation, and devising solutions to enhance product performance.
- Support after-sales technical support and monitor Return Merchandise Authorization (RMA) cases.
- Collaborate with Product and Service teams to administer post-sales support for customers.
- Coordinate with HQ support and R&D teams for escalated technical issues.
3. Technical Knowledge Transfer & Field Readiness
- Develop and deliver advanced technical enablement sessions for partner engineers.
- Create and maintain ANZ-specific technical documentation.
- Perform system configuration, testing, and evaluation, address technical documentation and maintain the process and quality of document launches.
*Note: The overseas assignment benefits differ from those provided by the headquarters.