Auto Dealer Customer Service Support

The Automotive Service Support Representative provides essential administrative and customer service support to the Service Department. This position is responsible for delivering a professional, welcoming, and customer-focused experience while assisting with a variety of daily service operations.

Part Time Monday-Friday 3pm-8pm, Alternating Saturdays when needed.

Essential Duties and Responsibilities

• Answer inbound customer calls promptly and professionally.
• Schedule service appointments and route calls to appropriate departments.
• Respond to customer inquiries regarding service, parts, and general dealership information.
• Assist with cashier booth operations and customer transactions.
• Retrieve and pull up customer vehicles as needed.
• Provide support to the loaner vehicle desk and assist with related customer needs.
• Maintain a professional, courteous, and customer-focused approach throughout all interactions.
• Support the Service Department with additional tasks and responsibilities as needed.
• Maintain confidentiality of customer and dealership information.
• Perform all duties in accordance with ADA essential functions and dealership policies.