Auto Service Advisor
About Kunes Auto Group:
Kunes Auto Group is an award-winning, values-driven automotive dealership group with a strong commitment to delivering exceptional customer service. With over 40 locations across the Midwest, we pride ourselves on our focus on community, employee development, and providing top-tier automotive solutions. Join our team and become part of a fast-growing company that puts people first!
Job Summary:
Kunes Auto Group is seeking a skilled and customer-oriented Automotive Service Advisor to join our team. In this role, you will serve as the vital link between our customers and the service department, ensuring their vehicles receive top-notch care. You’ll assist customers by assessing their service needs, preparing repair orders, and ensuring an outstanding experience every step of the way.
Key Responsibilities:
- Greet customers warmly, assess their vehicle concerns, and record their needs.
- Recommend maintenance and repair services based on manufacturer specifications and vehicle history.
- Prepare detailed repair orders, including labor and parts estimates, for customer approval.
- Communicate with customers about inspection results and recommend necessary corrective actions.
- Provide updates on repair progress, explain costs, and secure customer authorization for additional work.
- Advise customers on vehicle care, preventative maintenance, and available services.
- Schedule service appointments, ensuring a seamless and efficient process.
- Maintain high customer satisfaction standards by addressing concerns promptly.
- Coordinate with technicians and ensure vehicles are serviced within the promised timeframe.
- Implement quality control processes to minimize errors and ensure customer satisfaction.