Automated Quality & Speech Analytics - Analyst
Summary
Analyst builds and maintains a speech-analytics-driven quality framework to measure and improve customer-service interactions using Verint Speech Analytics and automation.
About the role This role is central to strengthening how Customer Service understands, measures, monitors, and improves quality outcomes across customer interactions. As the Analyst - Automated Quality & Speech Analytics, you will play a key role in developing and embedding a modern quality framework that uses data, insights and technology to drive quality interactions and continuous improvements. This role uses modern analytics and quality technologies, including Verint Speech Analytics and Au…