Automation and AI Specialist (IT Operations)

Salary: $100,000 – $110,000 per year

About Gleeson Group

Gleeson Group is a proudly New Zealand owned, Auckland based business with quarry and managed fill operations in North Waikato. We provide aggregate supply, bulk haulage, spoil removal, cleanfill, managed fill and contaminated fill services, supporting customers across the construction and infrastructure sectors.

About the role

We’re looking for a practical, people-focused Automation & AI Specialist to deliver automation, AI solutions, and Power BI reporting while supporting staff and everyday IT operations across Gleeson Group.

You’ll turn agreed requirements into reliable solutions, train staff, and contribute to AI- and automation-related support and administration.

Key responsibilities

AI, automation and reporting

• Build and maintain workflows using Power Automate, Make, Zapier, Power Apps, SharePoint, SQL, and other tools.

• Connect AI models, prompts, APIs, data sources, and human review into practical business processes.

• Gather, transform, and validate data using integrations, SQL, and scripts.

• Own assigned Power BI reports from data connections and modelling through to publishing, refresh, and ongoing support.

• Deliver AI and automation solutions, including AI-assisted document analysis, operational reporting, and automated alerts.

• Test, troubleshoot, monitor, and document solutions, with appropriate security and access controls.

Staff training and research

• Train and support staff in AI tools, prompting, reporting, and business systems.

• Adapt training to different levels of digital confidence, using patient explanations and practical examples.

• Create clear guides and help staff check AI outputs and use tools responsibly.

• Research and trial new tools as directed, assessing their practical value, limitations, and costs.

General IT support and administration

• Handle support requests and troubleshoot issues involving AI tools, automated workflows, integrations, and reporting.

• Assist with accounts, permissions, configuration, and access for related platforms and systems.

• Help staff with everyday AI and automation tasks, including prompting and workflow use.

• Maintain support records and documentation, and complete related IT and administrative tasks as assigned.

The balance of responsibilities may change with operational needs and agreed priorities.

Skills and experience

Candidates should demonstrate practical experience across the following areas, with strengths in automation, AI, and Power BI:

• Building and maintaining business automations using Power Automate, Make, Zapier, Copilot Studio, or comparable platforms.

• Using ChatGPT, Claude, or similar AI tools, including prompting, structured outputs, and AI orchestration across tools, data sources, and workflows.

• Document and data processing, including extraction, classification, validation, and analysis.

• Connecting systems through APIs and webhooks, including authentication and handling data formats such as JSON and CSV.

• Working knowledge of SQL and practical scripting skills for integrations and data processing.

• Strong Power BI skills, including Power Query, data modelling, DAX, publishing, refresh, and access permissions.

• Familiarity with Microsoft Azure, web applications, and related services.

• SharePoint automation and Microsoft 365 integrations.

• General IT support and administration.

• Understanding of networking fundamentals, security principles, access management, and secure handling of data and credentials.

• General knowledge of IT service management and modern IT architecture.

• Maintaining and improving existing automations, integrations, and applications without disrupting business operations.

• Familiarity with version control, such as Git, and controlled testing, deployment, and rollback of changes.

• Understanding business processes, identifying automation opportunities, and translating agreed requirements into working solutions.

• Clear communication and patient training skills, supporting staff with different levels of technical confidence.

• A methodical approach to troubleshooting and documentation, with the ability to balance project work and support requests against agreed priorities.

Working approach and success

You’ll identify opportunities for automation, design practical solutions, and implement them in line with priorities agreed with the Head of Technology.

You’ll be comfortable moving between building an automation, preparing a report, training a colleague, and resolving a user issue. You’ll take responsibility for assigned work and communicate progress, risks, and competing priorities clearly.

Success means reliable solutions, accurate reports, confident users, timely support, and current documentation. All work must follow agreed technical, security, and health and safety requirements.

We’re looking for a collaborative team player who is willing to support colleagues wherever needed and contribute to the success of Gleeson Group.

All candidates must have the legal right to work in New Zealand.