AUTOMATION ENGINEER I
Key Responsibilities
Troubleshoot and support PLCs, HMIs, and vision systems associated with OEM packaging equipment.
Perform all available Level 1 troubleshooting within authorized access and established procedures before escalating unresolved incidents.
Document each troubleshooting step, action taken, and outcome in the ServiceNow Call Log before escalation.
Provide clear incident details and supporting information to facilitate further technical support.
Support root cause analysis through onsite data gathering, equipment observations, and collection of relevant system information.
Create and update Knowledge Base articles to document troubleshooting procedures, recurring issues, and solutions.
Coordinate with the Service Delivery Manager and onsite stakeholders regarding incident status and support needs.
Follow applicable site safety, quality, and operational procedures.
Required Qualifications
Demonstrated experience as an Automation Engineer supporting OEM packaging equipment.
Hands-on experience troubleshooting PLCs, HMIs, and vision systems used on U.S. and European equipment platforms.
Experience with one or more of the following controller platforms: Allen-Bradley, Siemens, Schneider Electric, ABB, Beckhoff, B&R, or equivalent.
Ability to troubleshoot systematically and maintain clear, accurate technical documentation.
Ability to work onsite in Wilson, North Carolina, and support rotating shifts, including overnight coverage.
Preferred Qualifications
Experience with Systech vision and serialization systems.
Experience documenting incidents in ServiceNow or a comparable service management platform.
Experience supporting root cause analysis and developing technical Knowledge Base content.
Greater technical depth across multiple controller brands and automation platforms.
The ability to diagnose and resolve complex automation incidents independently within authorized responsibilities.
Strong technical judgment in determining appropriate troubleshooting actions and when escalation is required.
The ability to develop detailed technical documentation and contribute findings that support root cause analysis.