Automation Lead
Posted Updated
Description
Preferred candidate profile
- 5+ years of experience in IT/SRE automation, AIOps, service management, or related areas.
- Strong hands-on experience with AI/GenAI, LLM-based automation, workflow automation, ITSM, observability, and ChatOps.
- Experience with platforms/tools such as ServiceNow, Microsoft Teams, Azure/AWS/GCP, observability platforms, and automation/orchestration tools is desirable.
- Strong understanding of SRE, incident/problem management, ITIL, automation governance, and operational analytics.
- Experience with Python, PowerShell, REST APIs, and automation/scripting.
- Hands-on exposure to ServiceNow or other ITSM platforms.
- Experience with Ansible, Terraform, Jenkins/GitHub Actions, or similar automation/DevOps tools.
- Familiarity with Azure/AWS and monitoring/observability tools such as Splunk, Grafana, or Prometheus.
- Exposure to AI/GenAI tools, LLMs, prompt engineering, or AI-powered automation.