Automation System Support Officer
About the role
This role involves analyzing, developing, enhancing, and testing automated decision-making rules and conditions across key life insurance processes, including Underwriting, Claims, and Customer Service, to ensure appropriate risk screening and improve the speed and efficiency of decision-making processes.
Key responsibilities
Analyze, develop, enhance, and test automated decision-making rules and conditions across key life insurance processes, including Underwriting, Claims, and Customer Service, to ensure appropriate risk screening and improve the speed and efficiency of decision-making processes
Study and explore relevant tools, technologies, and solutions to improve automated decision-making rules, ensuring greater accuracy, reliability, and operational efficiency, as well as supporting integration with sales tools and related business systems
Coordinate and collaborate with internal and external stakeholders to clarify requirements, review and validate the accuracy and completeness of system conditions, and resolve issues related to automated decision-making systems across both Agency and Business Partner channels
Support the analysis and improvement of business processes and system requirements to enhance automation capabilities and operational effectiveness
About you
Bachelor's degree or higher in Actuarial Science, Insurance, Statistics, or other related quantitative fields
Strong analytical and logical thinking skills, with the ability to analyze, classify, organize, and validate information systematically
Ability to understand and analyze business situations, problems, and concepts by breaking down complex issues into structured components and considering relevant factors
Experience or internship exposure in Business Analysis, Project Management, Business Process Improvement, system development/implementation, Core Business Systems, or Management Information Systems (MIS) will be an advantage
Experience or knowledge of the Life Insurance industry will be considered an advantage but is not required