SUMMARY

The Full-Time Floater Scan Clerk is responsible for preparing, scanning, and organizing repair orders in accordance with dealership and manufacturer guidelines. The Full-Time Floater Scan Clerk will also serve as a backup Receptionist where they will greet customers as they call in and enter the showroom, answers basic inquiries, and directs them to the appropriate party.

ESSENTIAL DUTIES

• Essential Duties include the following. Other duties may be assigned.
• Prepares repair orders by removing staples, taping stray documents, and putting documents in the correct order.
• Scans documents into CDK and carefully reviews the scanned documents to ensure all pages were loaded and legible before saving.
• Shreds or boxes scanned documents in accordance with dealership and manufacturer guidelines.
• Searches for repair orders as requested by the Service Manager.
• Works with the Service Manager to monitor the scanning process and volume.
• Files and purges repair orders in accordance with dealership and manufacturer guidelines.
• Keeps all customer information in a secured area.
• Serves as telephone backup.
• Answers and directs incoming phone calls.
• Greets showroom customers and determines the nature of their visit.
• Answers basic customer inquiries. Refers more extensive inquiries to the appropriate person.
• Directs customers to the correct department, notifies the appropriate employee that a customer is waiting, or introduces the customer to an employee.
• Takes and relays messages to the appropriate party.
• Maintains professional appearance.
• Scan and index a high volume of automotive dealership documents with exceptional accuracy,
• including repair orders, counter tickets.
• Run scanning reports, export data to Excel, and research or resolve discrepancies.
• File and maintain documents related to the parts and service departments.
• Maintain two dealership file rooms with strong attention to organization, compliance, and accuracy.
• Assist with data purging and document retention processes in accordance with dealership and manufacturer guidelines.
• Provide administrative support to the Business Manager and Office Manager.
• Assist various dealership departments as needed, including sales, parts, service, and accounting.
• Perform additional duties assigned to support daily dealership operations

MARGINAL DUTIES

• Marginal Duties include the following. Other duties may be assigned.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.