Automotive Call Center Staff

About the role

Do you have experience in the automotive and call center sector? At Randstad, we are looking for candidates like you!

What you'll do

Receiving and making calls (Inbound/Outbound):

Quickly and professionally attend to inquiries from mechanical workshops and customers regarding spare parts, components, and accessories.

Make follow-up calls to confirm deliveries, inform of delays, or coordinate material changes.

Incident management and resolution:

Process claims regarding incorrect shipments, parts damaged in transit, or errors in product references.

Product and order support:

Check stock availability, delivery times, and order status in the internal management system (ERP).

Advise on basic compatibility doubts or order status using technical catalogs and automotive databases.

What we're looking for

Minimum 1 year in telephone customer service positions and/or knowledge in automotive or mechanics

Excellent verbal communication, empathetic tone, and active listening skills.

Tolerance to pressure and ability to de-escalate dissatisfied customers.

Practical problem-solving and attention to detail.

Fluent use of IT tools (office suites, email, and management software/ERP).

Own vehicle or means of transport to access the facilities in the Polígono Riu Clar.

Nice to have

Previous experience in the automotive, spare parts, workshop, or industrial hardware sector is valued.

What you'll get

Possibility of SALARY IMPROVEMENT depends on your experience!

Salary: 9.54

• per hour

Hourly rate: 9,54

• gross/hour

How you'll work

Contract for a minimum of three months with possibility of extension

Schedule: 08:00 to 13:00 and 15:00 to 18:00

Location: Riu Clar