Automotive Claims Adjuster- Bilingual
Posted Updated
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
Does the idea of using your knowledge and problem-solving skills to help customers excite you? Are you looking to gain experience and a unique insight into the insurance field?
The Asset Protection Division of Protective Life Corporation is looking for an Automotive Claims Adjuster! Protective Asset Protection has been providing finance and insurance (F&I) solutions for the automotive industry for more than 60 years. We proudly serve thousands of dealerships and financial institutions in the automotive, marine, powersports and recreation vehicle industries throughout the U.S. providing innovative vehicle protection products, wealth-building programs, training and technology. Our portfolio of vehicle protection plans, GAP coverage, limited warranties and ancillary products provide opportunities to generate revenue with products that help drive customer retention and satisfaction. Protective Asset Protection is part of the financial services holding company, Protective Life Corporation. For more information about Protective Asset Protection visit .
In this role, you will adjudicate claims as assigned. You will also accurately receive intake of new losses, assess contract/agreement/policy coverage, and accurately document and investigate new losses while maintaining an exceptionally high level of customer service. This position requires bilingual English and Spanish language skills, as the ability to communicate with customers in both languages is a core function of the role.
The Asset Protection Division of Protective Life Corporation is looking for an Automotive Claims Adjuster! Protective Asset Protection has been providing finance and insurance (F&I) solutions for the automotive industry for more than 60 years. We proudly serve thousands of dealerships and financial institutions in the automotive, marine, powersports and recreation vehicle industries throughout the U.S. providing innovative vehicle protection products, wealth-building programs, training and technology. Our portfolio of vehicle protection plans, GAP coverage, limited warranties and ancillary products provide opportunities to generate revenue with products that help drive customer retention and satisfaction. Protective Asset Protection is part of the financial services holding company, Protective Life Corporation. For more information about Protective Asset Protection visit .
In this role, you will adjudicate claims as assigned. You will also accurately receive intake of new losses, assess contract/agreement/policy coverage, and accurately document and investigate new losses while maintaining an exceptionally high level of customer service. This position requires bilingual English and Spanish language skills, as the ability to communicate with customers in both languages is a core function of the role.
Shift Availability: Must be available to work 40 hours per week during the hours of 8a-8p M-F with a rotating Saturday every 4-6 weeks.
Responsibilities:
- Deliver engaging and professional service on phone inquiries while providing information regarding claim processing and coverage.
- Authorize claims and answer a high volume of inbound calls.
- Process and complete all paperwork according to established procedures.
- Other Job Duties as assigned.
Qualifications:
- Must have 2+ years of experience in an Automotive Service environment as an Automotive Technician or Service Advisor.
- Must have strong communication skills, attention to detail, and multitasking skills to effectively interpret the customer needs and provide resolution.
- Must have the ability to work in a fast-paced environment, as well as the ability to identify and remove obstacles to ensure efficient workflow.
- Must be proficient with computers and applications, i.e. MS Word, Excel, etc. as well as the ability to work with multiple systems in a fast-paced environment.
- Bilingual proficiency in English and Spanish is required.
- High school diploma required
Skills:
- Excellent communication skills.
- Must have the ability to work independently when necessary and must be able to communicate effectively with contract holders, agents, dealers and internal customers.
Analytical ability required - Make decisions based on the contract language for each series that is in force.
- Must be able to use good judgment and provided the contract benefits that apply on all claims.
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
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As published by lever · 9 questions · 1 written answer
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- As part of any recruiting and hiring process, Protective collects and processes personal information relating to job applicants. The Company is committed to being transparent about how it collects and uses that information and to meeting its information protection obligations. In the recruitment and hiring process the “personal information” we collect includes: General Identifying and Contact Information (e.g., name, mailing address, phone number, email address), Employment History Information, Education History Information. Please be aware that the personal information you provide during the application process may be shared internally with employees of Protective as well as our designated third-party vendors for the purposes of the recruitment and hiring process, including contacting you regarding your application and assessing your qualifications for job openings with Protective. California applicants should review the state-specific notice provided in accordance with the California Privacy Rights Act. By clicking “Consent” below you understand and freely give your consent to Protective and our designated third-party vendors collecting and processing your personal information relating to your potential employment with Protective. Applicant Notice - California: As part of Protective’s commitment to transparency related to personal information, and in order to comply with the California Privacy Rights Act (“CPRA”), we are providing you with this disclosure regarding the categories of personal information we may collect from you and the purposes for which that information may be used. Information We Collect: In the recruitment and hiring process the categories of “personal information” we collect include: General Identifying and Contact Information (e.g., name, mailing address, phone number, email address), Employment History Information, Education History Information. Use of Personal Information: The personal information we collect during the application process is used to assess your qualifications for the purposes of the recruitment and hiring process, including contacting your regarding your application and assessing your qualifications for job openings with Protective. The personal information you provide will not be “sold to” or “shared with” a third-party as those terms are defined by the CPRA. The Company will not collect additional categories of personal information or use the personal information we collect for materially different, unrelated, or incompatible purposes without providing you notice. Retention of Information: Each of the categories of information you provide are subject to our internal policies on retaining employee and applicant information. These policies are based on applicable legal retention requirements for retaining personal information of applicants and/or employees. As part of our internal policies, we have a process in place to determine when this information is no longer needed and can be disposed of in a secure manner. Additional Information: For more information on your rights under the CPRA, please see the Company’s California Privacy Rights Act Policy. optional
- Are you legally authorized to work in the United States?
- Do you now, or will you in the future, require immigration sponsorship for work authorization (e.g., H-1B)?
- Have you ever been employed with Protective or one of its affiliates?
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- Are you fluent/proficient in both English and Spanish?
- Do you have Automotive Mechanic or Service Writing Experience at a Car Dealership or Repair Shop? (This is a requirement)
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- Do you have any family members who are employed with Protective?