Automotive Claims Support Specialist
Description
Job Summary
As a Claims Support Specialist, you will provide a vital administrative and customer support function related to the accurate and timely processing of claims. You will be responsible for the daily tracking and follow-up on all parts and services ordered by the Adjusters during a claim. You will engage with Contract holders and repair facilities via phone, email, and chat to ensure the performance of our parts, inspection, and fleet repair vendors meets expectations. You will work closely with internal and external customers to provide or ensure timely receipt, review, and execution of our parts, inspections, and document requests.
Key Responsibilities:
- Providing timely and accurate responses to claims and/or contract issues
- Monitoring numerous Teams channels and group chats
- Maintaining constant communication and professionalism
- Inter and intra-department communication via email, Teams chat, & phone calls
- Correspond with and assist Managers and Agents.
- Research and resolve customer issues (parts suppliers, inspection companies, labs, etc.)
- Follow up on requested inspections, parts orders, oil labs, etc.
- Follow up on all document requests
- Other duties as assigned
Key to Success:
- Possess an understanding of automotive service/parts departments (preferred)
- Posses a strong set of interpersonal skills
- Exceptional customer service skills.
- High level of accuracy in data entry skills.
- Have a strong code of ethics
- Perform well under pressure
- Be task/goal oriented
- Have good organizational and time management skills
- Posses an excellent attendance record
- Basic understanding of Excel
- Strong negotiation skills
- Possess critical thinking skills and decision-making abilities.
- Be adaptable and flexible
- Be dependable
Candidates must pass a pre-employment background check. Endurance is an E-Verify employer.
Compensation: $18-$22/hour
Our Benefits Include:
As an industry leader, Endurance provides competitive compensation with full-time opportunities, but that’s just the beginning. Our benefits include:
- Work From Home
- Computer Equipment Provided
- Paid training
- 401(k) with company match after 90-days of employment
- Medical, Dental and Vision Insurance
- Voluntary Life Insurance
- Internet Stipend
Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram and Twitter.
Equal Employment Opportunity
Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E-Verify Company.
About Endurance
Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow.
When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community.
Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites.
Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.
As published by greenhouse · 25 questions
Basics
First Name, Last Name, Preferred First Name, Email, Phone, Resume/CV, Cover Letter
Short answers (12)
- Street Address 1
- Street Address 2 optional
- City
- Zip Code
- Country
- Alternative Phone Number optional
- Alternative Email optional
- How did you hear about us?
- What is the referral's name? optional
- Do you have relative(s) that work at Endurance?
- Please list your last two employers.
- Please list your last two supervisors/managers and their contact numbers.
Pick from a list (13)
- State
- I would like to receive updates from a recruiter about jobs and/or application activity via SMS. Please answer with Yes or No.
- Please confirm that the name listed above is your LEGAL first and last name, as shown on your Social Security card and state-issued driver’s license.
- Are you legally authorized to work in the United States?
- Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
- What is your industry background?
- Are you a current Endurance employee?
- Have you ever been previously employed at Endurance and/or Auto Assure in the past?
- Were you referred by a current Endurance employee?
- How do you know the person who referred you? optional
- What is the name(s) of your relative(s) that work at Endurance? optional
- Are you currently subject to a non-compete agreement that could impact your ability to perform the duties of this role?
- By clicking the box, I declare that the information provided is true and correct. I understand that the falsification or misrepresentation of any information in this application and resume will be cause for denial of employment or immediate termination of employment, regardless of the timing or circumstances of discovery.