Automotive Field Operations Specialist- SimplyAuto Care

The Field Operations Specialist is a versatile professional responsible for comprehensively understanding and executing existing company processes. This role is primarily focused on training, job performance, and adaptability, with a key emphasis on supporting sales-related activities, providing service advice, and seamlessly stepping into various roles when necessary. The specialist’s expectation is to increase or maintain the gross profit of a location.

This role will require heavy travel throughout the region and around 10% overnight travel.

Key Responsibilities:

Process Training and Execution:

• Thoroughly understand and master existing company processes related to sales, service, and operations.
• Train team members on established processes to ensure consistent and high-quality execution.
• Monitor and assess job performance, providing constructive feedback and support for improvement.

Float Role:

• Act as a floater, ready to step into the positions of Service Advisor, Service Manager, or General Manager during periods of underperformance or the absence
• Ensure a smooth transition and maintain operational excellence during periods of absence of higher-ranking team members.

Remote Work - Sales:

• Engage in remote sales activities, leveraging technology and communication tools.
• Provide support and guidance to remote sales teams, ensuring alignment with company goals and maintaining customer satisfaction.
• Collaborate with on-site teams to address customer concerns and maintain service quality standards.

Performance Improvement:

• Identify underperforming areas and collaborate with team members to implement improvements.
• Contribute to the development of strategies to increase or maintain gross profit, depending on the specific situation.