Automotive General Manager

We are seeking an Automotive General Manager for a leading automotive agency in Jordan.

He should responsible for the overall leadership, strategic direction, and operational performance of the automotive business. The role oversees all dealership and distribution activities, including vehicle sales, after-sales service, parts operations, finance, marketing, customer experience, network development, and profitability. The General Manager ensures sustainable business growth while maintaining the highest standards of customer satisfaction, operational excellence, and compliance with manufacturer requirements.

Skills

Key Responsibilities

1. Business Strategy & Leadership

• Develop and implement the company's strategic business plan.
• Establish annual business objectives, budgets, and performance targets.
• Identify new business opportunities and market expansion initiatives.
• Lead organizational transformation and continuous improvement programs.
• Build a high-performance culture across all departments.

2. Sales Management

• Achieve annual and monthly vehicle sales targets.
• Monitor market trends, pricing strategies, and competitor activities.
• Develop fleet, retail, corporate, and government sales channels.
• Ensure effective inventory planning and stock management.
• Improve sales conversion, profitability, and customer retention.

3. After-Sales Operations

• Oversee service workshops, body shops, and spare parts operations.
• Ensure high levels of customer satisfaction and service quality.
• Monitor workshop productivity, efficiency, and technician utilization.
• Improve warranty recovery and manufacturer compliance.
• Optimize parts availability and inventory turnover.

4. Financial Management

• Prepare and manage annual operating budgets.
• Monitor revenue, gross profit, operating expenses, and cash flow.
• Ensure achievement of profitability and return on investment targets.
• Analyse financial performance and implement corrective actions.
• Approve major expenditures and capital investments.

5. Marketing & Customer Experience

• Develop marketing and brand awareness strategies.
• Strengthen digital marketing and lead generation activities.
• Monitor customer satisfaction (CSI) and Net Promoter Score (NPS).
• Enhance customer loyalty and retention programs.
• Protect and strengthen brand reputation.

6. Operations Management

• Ensure efficient daily business operations.
• Improve operational processes and productivity.
• Implement policies, procedures, and quality standards.
• Ensure compliance with health, safety, environmental, and legal regulations.
• Maintain manufacturer standards and dealership operating procedures.

7. Human Resources & Leadership

• Recruit, develop, and retain talented employees.
• Conduct performance evaluations and succession planning.
• Establish KPIs for department managers.
• Promote employee engagement and professional development.
• Foster teamwork, accountability, and continuous learning.

8. Manufacturer & Stakeholder Relations

• Maintain strong relationships with OEMs, suppliers, financial institutions, and government authorities.
• Lead business reviews with manufacturers.
• Negotiate commercial agreements and incentive programs.
• Ensure compliance with manufacturer standards and reporting requirements.

9. Risk Management & Compliance

• Ensure legal and regulatory compliance.
• Manage business risks and internal controls.
• Protect company assets and confidential information.
• Ensure adherence to corporate governance policies.

Key Performance Indicators (KPIs)

• Vehicle Sales Volume
• Market Share
• Gross Profit
• Net Profit
• EBITDA
• Operating Margin
• Customer Satisfaction Index (CSI)
• Net Promoter Score (NPS)
• Service Absorption Rate
• Workshop Productivity
• Workshop Efficiency
• Parts Gross Profit
• Parts Inventory Turnover
• Warranty Recovery Rate
• Inventory Ageing
• Employee Retention Rate
• Employee Engagement Score
• Budget Achievement
• Cash Flow Performance

Qualifications

• Bachelor's degree in Business Administration, Automotive Engineering, Marketing, Finance, or a related field.
• MBA or Master's degree is preferred.
• Minimum 10–15 years of automotive industry experience.
• At least 5 years in a senior management or General Manager role.
• Experience with automotive dealerships, distributors, or OEMs.
• Strong financial and commercial management skills.

Knowledge & Skills

• Strategic planning
• Automotive retail and distribution management
• Financial analysis and budgeting
• Leadership and people management
• Negotiation and communication
• Customer relationship management
• Dealer Management Systems (DMS)
• Microsoft Office Suite
• Data analysis and reporting
• Business development
• Project management
• Change management
• Problem-solving and decision-making

Personal Competencies

• Visionary leadership
• Strong commercial acumen
• Results-oriented mindset
• High ethical standards
• Excellent interpersonal skills
• Ability to work under pressure
• Analytical thinking
• Adaptability and resilience
• Customer-centric approach
• Strong decision-making ability

Working Conditions

• Full-time executive position.
• Frequent travel to branches, dealerships, manufacturers, and business partners.
• Participation in management meetings, manufacturer conferences, and industry events.
• Flexible working hours based on business requirements.