Automotive General Manager

Job Overview

Stress-Free Auto Care is a modern, tech-enabled shop that believes taking care of your car should be an easy and stress-free experience. We’re seeking an energetic, positive-minded Automotive General Manager who embraces challenges with enthusiasm and prioritizes guest satisfaction above all else.

Responsibilities

• Lead operations (scheduling, workflow, quality) while actively contributing to the shop’s success.
• Personally drive sales and revenue through lead follow-up, customer conversions, upsells, and local partnerships.
• Deliver measurable results tied to monthly sales targets, ARO, gross profit, and retention metrics.
• Be hands-on with customers — walk the floor, support service writing, and build lasting relationships.
• Uphold a customer-centric approach by ensuring prompt & courteous service.
• Coach and mentor team members in real time by working alongside them, not apart from them
• Address customer concerns & complaints on Yelp & Google Reviews through CDC (Complaints, Damages & Comebacks).
• Stay updated with industry trends, technological advancements, & other markets.
• Maintain accurate records of operations, financial transactions, & employee activities.
• Prepare regular reports for management regarding shop performance & key metrics.
• Ensure compliance with all legal & regulatory requirements.

Qualifications

• Proven experience as a General Manager or similar role in an auto mechanic shop.
• Efficient in Digital Visual Inspections & Procedures
• Experience with Autoflow or similar platform, preferred but not required
• Strong leadership & managerial skills with the ability to motivate a team.
• Sound knowledge of automotive systems, repair techniques, and industry standards.
• Solid understanding of financial management & budgeting.
• Ability to multitask, prioritize, & manage time effectively.
• Degree in Business Administration, Automotive Technology or similar technical college

Physical Requirements

• Occasionally lift and/or move over 50 pounds
• Ability to work with tools lifted above their head
• Work in tight spaces as dictated by the vehicle's needed repair
• Have the needed dexterity in order to efficiently use hand-tools
• Walk/stand for the majority of the workday
• Drive manual transmission vehicles
• Keeping a brisk work pace in a high-volume environment
• Efficiently navigate a computer

Compensation

• $90,000 - $100,000 Base
• Monthly Uncapped Bonus (annual minimum bonus $30,000)

Benefits

• PTO/Sick & (6) Annual Paid Holidays
• Medical, Dental & Vision Insurance
• 401(k) Matching
• Paid Skills Enhancement Training
• Employee Discount - Service & Parts
• Equipment/Toolbox Relocation Assistance
• Employee Referral Program