Automotive Helpdesk Support | French Speaker
Summary
First-level technical helpdesk support for Bosch automotive products: answering calls, emails and chats, running root-cause analysis, resolving or escalating incidents in the internal ticketing system, and contributing to FAQs and the knowledge base. Requires fluent French (C1) and English (B2); SAP and automotive electronics knowledge are a plus.
Your contribution to something big:
- Respond to all calls, emails and common requests for technical 1st level support
- Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools First level resolution rate: 50% after 6 months, 70% after 12 months
- Follow defined work instructions and escalation processes for all possible types of incidents
- Track all incidents in our internal incident management system
- Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes
- Input for FAQ and knowledge data base
- Establish good relationships with colleagues and customers in order to achieve a correct flow of information
- Willingness to work in the office and/or remote according to business needs
What distinguishes you:
- Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics
- Experience and know-how: Professional experience in a customer facing position would be an advantage
- Languages: French oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
- A team player who is 100% service and solutions focused
- Methodical troubleshooting skills required
- Working knowledge of SAP would be an advantage
- Previous experience or affinity with automotive electronics would be an advantage
- Soft skills required: Customer orientation, professional communication, team player skills, able to work under pressure
- Willingness of taking over responsibility for assigned projects as needed
What we offer you:
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
Success stories don´t just happen. They are made...
Make it happen! We are looking forward to your application!