Automotive Internet Manager (22909)

We are seeking an experienced Automotive Internet Sales Manager to lead and develop our dealership’s internet sales operation.

This is a hands-on leadership position responsible for maximizing internet opportunities, increasing appointments and showroom traffic, improving closing performance, maintaining strong CRM processes, and delivering an exceptional customer experience.

The ideal candidate is organized, process-driven, competitive and comfortable coaching and developing a sales team while maintaining clear performance expectations.

Key Responsibilities

• Manage the daily operation and performance of the dealership’s internet sales department.
• Ensure internet leads receive timely, professional and consistent responses.
• Develop and maintain an effective follow-up process utilizing phone, text, email and video communication.
• Coach the sales team on customer engagement, needs assessment, appointment setting and effective follow-up.
• Monitor key performance indicators including response time, contact rate, appointment set rate, show rate and closing rate.
• Maintain accurate and organized customer information, lead sources, notes, tasks and follow-up activity within the dealership CRM.
• Review unsold customers, missed opportunities and active prospects to identify additional sales opportunities.
• Assist salespeople with customer communication, pricing discussions and deal negotiations when appropriate.
• Ensure appointments are properly confirmed and prepared prior to the customer’s arrival.
• Work closely with dealership management to provide a seamless transition from the online sales process to the in-store experience.
• Coach the team on presenting pricing and vehicle proposals professionally while communicating the value of doing business with our dealership.
• Conduct regular individual and team coaching focused on process, performance and professional development.
• Review individual salesperson performance and develop action plans when additional coaching or improvement is needed.
• Ensure assigned leads and customer follow-up activities are properly completed and documented.
• Develop strategies to generate additional appointments and sales opportunities from existing CRM customers and prospects.
• Maintain a high level of customer service while supporting dealership sales and profitability objectives