Automotive Internet Parts CSR

Automotive Internet Parts Customer Service Representative

VIP Automotive Group of Long Island
Lindenhurst, NY
Full-Time | $70,000 – $90,000 Annually
Base Salary + Commission + Bonuses

🏆 NOW HIRING: AUTOMOTIVE INTERNET PARTS CUSTOMER SERVICE REPRESENTATIVE

VIP Automotive Group of Long Island is seeking an experienced Automotive Internet Parts Customer Service Representative to join our growing OEM Automotive Parts E-Commerce operation in Lindenhurst, NY.

This is an excellent opportunity for an experienced Automotive Parts Customer Service Representative, Internet Parts Representative, OEM Parts Specialist, Automotive Parts Advisor, Parts Specialist, or Automotive E-Commerce Parts Professional who understands dealership parts operations and online parts sales.

Automotive parts experience is required. This is not an entry-level customer service position.

You'll play an important role in managing online automotive parts orders, customer communication, order fulfillment, shipping, returns, and problem resolution while helping drive revenue and customer satisfaction.

💰 COMPENSATION

$70,000 – $90,000 per year

Inclusive of base salary, commission, and bonuses.

Your earning potential is tied to your experience, performance, customer service, and ability to support and generate automotive parts business.

📅 SCHEDULE

Monday–Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 3:00 PM
Weekends: Approximately 2 hours required remotely
Some schedule flexibility may be required during peak order volume periods.

🔧 WHAT YOU'LL DO

As an Automotive Internet Parts Customer Service Representative, you'll manage online OEM automotive parts orders from initial customer inquiry through fulfillment and delivery.

Responsibilities include:

Process and manage online automotive parts orders from placement through fulfillment
Verify OEM part numbers, pricing, quantities, availability, and shipping information
Research parts applications and provide accurate automotive parts information
Respond to customer inquiries by phone and email
Provide OEM automotive parts quotes and product information
Monitor orders and proactively communicate order status
Resolve customer concerns involving:
- Incorrect parts
- Damaged shipments
- Lost packages
- Delayed deliveries
- Backordered parts
- Order discrepancies
Coordinate with warehouses, vendors, shipping carriers, and dealership departments
Process cancellations, exchanges, refunds, reshipments, and order modifications
Support a high-volume automotive e-commerce parts operation
Handle customer escalations and complex order issues
Assist Level 1 Customer Service Representatives with escalated cases
Maintain accurate documentation of customer interactions and order resolutions
Communicate professionally through email, phone, and online customer channels
Follow up with customers and leads to generate additional parts business
Identify opportunities to increase sales and customer retention
Help maintain a high level of customer satisfaction throughout the order process

🚗 AUTOMOTIVE PARTS EXPERIENCE REQUIRED

This position requires previous automotive parts experience.

Qualified candidates should have experience in one or more of the following:

Automotive dealership Parts Department
OEM automotive parts
Internet Parts Department
Automotive e-commerce
Online automotive parts sales
Automotive parts fulfillment
Wholesale automotive parts
Retail automotive parts
Parts counter or parts sales
Automotive parts customer service

✅ QUALIFICATIONS

We're looking for an organized, detail-oriented automotive parts professional who can manage multiple customer orders and priorities in a fast-paced environment.

Required / Preferred Qualifications:

2+ years of automotive parts experience preferred
Automotive dealership parts experience strongly preferred
Strong knowledge of OEM automotive parts and part numbers
Experience with online automotive parts ordering
Understanding of order fulfillment and shipping processes
Strong customer service and problem-solving skills
Excellent written and verbal communication
Strong computer and data-entry skills
Ability to manage multiple orders and customer requests simultaneously
Strong attention to detail and organizational skills
Comfortable handling customer escalations
Ability to work independently while collaborating with dealership teams
Sales-minded approach with the ability to identify revenue opportunities

💻 AUTOMOTIVE SOFTWARE & E-COMMERCE EXPERIENCE

Experience with the following systems is a plus:

RevolutionParts
CDK
ShipStation
Dealer Management Systems (DMS)
Automotive e-commerce platforms
Online parts ordering systems
Inventory and fulfillment software

Experience with other automotive parts or e-commerce platforms is also valuable.

📈 WHY JOIN VIP AUTOMOTIVE GROUP?

VIP Automotive Group of Long Island is an established and growing automotive dealership organization with a strong reputation for leadership, customer service, employee development, and career advancement.

This is an opportunity to join a professional automotive e-commerce and OEM parts operation where your experience can make a direct impact.

What we offer:

$70,000 – $90,000 annual earning potential
Base salary + commission + bonuses
Stable weekday schedule
Limited weekend remote coverage
Career advancement opportunities
Professional and collaborative work environment
Opportunities to work with multiple OEM automotive brands
Long-term career growth within VIP Automotive Group
Employee discounts on vehicles, parts, and service

🔎 RELATED AUTOMOTIVE PARTS EXPERIENCE

Candidates with experience as an:

are encouraged to apply.

📍 LOCATION

Lindenhurst, NY

🚗 READY TO TAKE THE NEXT STEP?

If you have automotive dealership parts experience, OEM parts knowledge, online automotive parts experience, or automotive e-commerce experience, we'd like to hear from you.

This is a high-responsibility position for an experienced professional who can provide exceptional customer service, resolve order issues, manage online parts orders, and help drive automotive parts sales.

Apply today and join VIP Automotive Group of Long Island!

VIP Automotive Group is an equal opportunity employer committed to providing a professional and inclusive workplace.

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