Experienced Automotive Service Advisor Trainer Utah

Overview/Job Summary

The Learning & Development Trainer will identify and monitor training needs in the organization, and design, plan, and implement training programs, policies, and procedures to fulfill those needs.

Duties/Responsibilities

Learns and is well versed in Guest Centric Training to teach curriculum to all Team Members and new hires

Learns and is well versed in the support swimlane training to teach curriculum to all Team Members and new hires in their respective department

Effectively holds training by focusing on Asbury’s three key elements: read, write, do

Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry

Ensures that training materials and programs are current, accurate, and effective

Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry

Identifies problems and opportunities such as operational changes or industry developments that training could improve

Conducts or facilitates required and recommended training sessions

Collaborates with vendors and third-party training providers to arrange employee registration for and participation in outside training programs

Ensures that training milestones and goals are met while adhering to approved training budget

Prepares and implements training budget

Drives and motivates others toward providing an Exceptional Guest and Team Member Experience

Communicates and works with store level GMs & department heads to understand business challenges and works to resolve them through future training

Provides regular feedback to store level leadership regarding current class attendees and program changes

Performs other related duties to benefit the mission/vision of the organization

Education & Experience

Excellent verbal and written communication skills with strong graphic design ability

Thorough understanding of training processed

Ability to moderate large groups

Extremely organized and detail-oriented

Proficient with Microsoft Office Suite or related software

Bachelor’s degree in Communications or related area required

At least two years of experience in training with one year of supervisory experience required