Automotive Sales Professional

ABOUT RACCAR AUTOMOTIVE

At RACCAR Automotive, we are committed to creating an exceptional experience for both our customers and our employees. Our team members play an important role in the success of our dealerships by providing quality service, demonstrating professionalism, and working together to support our customers and one another.

Working with RACCAR Automotive means being part of a team that values integrity, accountability, teamwork, customer service, safety, and continuous improvement. We encourage employees to take pride in their work, communicate openly, support their teammates, and look for opportunities to grow professionally.

POSITION SUMMARY

Subaru Superstore of Chandler is seeking a motivated, professional, and customer-focused Automotive Sales Professional to join our Sales team. This position is ideal for an individual who enjoys helping customers, building lasting relationships, and creating a positive vehicle-buying experience from the first interaction through delivery and follow-up.

As an Automotive Sales Professional, you will represent Subaru Superstore of Chandler and the Subaru brand while assisting customers with new and pre-owned vehicle selection, test drives, purchase options, delivery, and follow-up. The ideal candidate is self-motivated, knowledgeable, responsive, and committed to delivering an exceptional customer experience while achieving individual and dealership sales goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Greet customers promptly and create a professional, friendly, and welcoming dealership experience.

· Consult with customers to understand their transportation needs, preferences, lifestyle, and budget and recommend appropriate new or pre-owned vehicles.

· Maintain current knowledge of Subaru and pre-owned inventory, vehicle features, technology, trim levels, available options, and competitive advantages.

· Conduct thorough vehicle presentations, demonstrations, and test drives while explaining key features, safety technology, and vehicle benefits.

· Guide customers through the sales process from initial inquiry and vehicle selection through purchase, delivery, and post-sale follow-up.

· Ensure customers understand vehicle features, technology, warranty information, and basic ownership resources at delivery.

· Work closely with Sales Management and the Finance team to support accurate, efficient transactions and a seamless customer experience.

· Respond promptly to internet, phone, and in-person leads and consistently follow up with prospective customers through approved phone, email, text, and CRM communication methods.

· Build and maintain long-term customer relationships to support repeat business, referrals, and customer retention.

· Accurately document customer contacts, appointments, follow-up activity, and sales progress in dealership CRM and related systems.

· Stay informed of current Subaru programs, incentives, promotions, product updates, and dealership sales initiatives.

· Meet or exceed established sales, appointment, follow-up, customer satisfaction, and other performance goals.

· Complete required dealership and manufacturer training and participate in sales meetings, product training, and coaching sessions.

· Maintain a professional appearance and represent Subaru Superstore of Chandler and RACCAR Automotive in a positive and professional manner.

· Assist with maintaining showroom and vehicle displays and ensure inventory is clean, properly presented, and ready for customer demonstrations.

· Follow all dealership policies, manufacturer standards, privacy requirements, and applicable sales procedures.

· Coordinate customer vehicle deliveries, including final vehicle presentation and completion of required delivery steps.

· Maintain a consistent prospecting and follow-up schedule to develop new sales opportunities and support dealership traffic goals.

· Work Environment:

· May work indoors or outdoors and be exposed to vehicle traffic, varying temperatures, noise, and typical automotive workplace conditions.

· Perform other job-related duties as assigned by management.

QUALIFICATIONS

· Previous automotive sales experience is preferred; however, candidates with strong sales or customer service backgrounds may be considered.

· Previous sales, hospitality, retail, or customer service experience is strongly preferred.

· Strong communication, listening, interpersonal, negotiation, and relationship-building skills.

· Professional, dependable, and customer-focused attitude with a commitment to follow-through.

· Ability to work effectively in a fast-paced, team-oriented dealership environment and manage multiple customer interactions.

· Self-motivated, goal-oriented, and comfortable working in a performance-based sales environment.

· Ability and willingness to learn Subaru products, vehicle technology, manufacturer programs, and dealership processes.

· Basic computer proficiency and ability to learn and consistently use dealership CRM and sales systems.

· Valid driver's license and acceptable driving record required.

· Must meet company insurance requirements

BENEFITS

· Competitive wages.

· BCBS health coverage.

· HSA with company match.

· Dental, vision, life, short-term disability, and long-term disability insurance.

· 401(k) with company match.

· Paid Time Off (PTO) and paid holidays.

· Employee discounts.

· Growth opportunities.

EQUAL EMPLOYMENT OPPORTUNITY

RACCAR Automotive is an Equal Opportunity Employer. Employment decisions are made in accordance with applicable federal, state, and local laws.

This job description describes the general duties and responsibilities of the Automotive Sales Professional position and is not intended to be an exhaustive list. Duties, responsibilities, and performance expectations may be modified based on dealership and business needs.